No internet... no help from Verizon

Have had no internet for over a week.  Phone line works fine.  DSL light on modem is good, but no connection.  Have tried two different modems.  No connection.  Doing all this on my ATT phone.

On Verizon website I got "we see a problem with your internet"  when I click the troubleshoot link, I get a blank page.  Have tried many other support links on website but most lead to error messages.

Finally got someone on the phone (India) who gave me a ticket number.  Said I would be contacted in 48 hrs.  Thee days later.  Nothing.

I'm stuck at home with no internet.  Can't work.  Can't stream.  Can't get any help.  So, what am I paying for?  Anyone have suggestions?

Re: No internet... no help from Verizon
Moderator Emeritus

Hi Drewk86a,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.