No refund for data only services
rahul534
Newbie

Hi,

I had the Verizon FIOS service which I got disconnected on 09/30/2021 after the bill generation for period 09/25 - 10/24. When I was talking to representative for disconnection request, he didn't say anything about No-Refund for Data-Only plans, however he mentioned that a final bill will be generated soon. I received the standard disconnection email and there was no mention of no-refund for Data-Only plans for the customers with single plan. I contacted Verizon again via Chat before the final bill generation and he said to wait for final bill which will be generated as per the schedule. He also mentioned that Verizon generates bill once a month, that's why the final bill is not generated yet. I got the final bill on 10/24 and there was no refund so I contacted again via Chat and the representative said that that's the final bill he/she can see and doesn't have any details on refund so he asked me to contact Verizon customer care. I tried that and got the call scheduled for next day. Today I got the call and after talking to 5 times the representative told me that there is no refund for Data-Only plan if you have just that plan. I talked to the supervisor and she repeatedly said the same thing. There is no respect to the time the customer is putting to get the only information he needs. The supervisor said that none of the representatives said that the bill will be prorated and I'll get the refund. Well no one said no either and no one even said that there won't be a refund. 

I was checking all the documents I signed, I can't find any document apart from all the generated bills, so I was not aware of this. I can't find anything on the Verizon FIOS website that there won't be a refund if you disconnect your service in the middle of the month which is only applicable to Data-Only service customers with single service. Only thing I found so far is a similar complaint on the Verizon Forum which has a standard reply. Again no information even there that the person got any refund or not.

I know I'll get the same reply here as well with no information what so ever. I just wanted to make future customers aware of the policy which doesn't exist anywhere and no customer representative knows about that until the final bill is generated.

So frustrating for me. The representative doesn't even have respect to understand why the customer is contacting again and again. You could have mentioned that on the disconnection call or on the email afterwards. You have all the information to know that.

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KH-OrnEsh1
Moderator Emeritus


Hi rahul534

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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