Used internet and cable, but came home 1 hour later and nothing worked. Cycled the power on all the equipment. No change. Solid red FAIL light on ONT. Spent an hour going round and round with the troubleshooter on the app. Doing the same things over and over while my husband has been on hold for an hour. I know i need a tech to come. But the chat feature is offline, no one answers the phone and the app is useless for real problems beyond the basics.
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