Open FAST ticket to get Fios further up the road

luckywes
Enthusiast - Level 1

I currently bought a new home which is under 1 mile from where Verizon service ends. There is poles readily accessible to easily extend the lines. Doing this would add over 100 homes to the service area. My new home is in the same township and Municipality where Verizon already has service. There are side roads that have Verizon service going further up than the main road lines run. The only other option currently is DSL. What would it take to get Verizon to run new Fiber lines further up the main road. I have been a Verizon Fios member for awhile now and would hate to have to downgrade to DSL. Another note is that the area is not rural so I am not sure why Verizon stopped the lines instead of continuing up the main road.

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kh_jenn
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Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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