Just upgarding from 3mbps to 7mbps. My order date is supposed to be complete today, the status indicator online says 100% but it's in grey and says that the order is archived. What the heck is an archived order? Also, it says that an equipment shipment is pending, do you get new hardware with an online order for an upgrade?
An archived order is an order that has been completed and no longer needs user input.
As for the new equipment if all you have changed is your speed then I don't see a reason why they would be sending you new equipment.
I finally got a hold of someone at Verizon today. It seems my order was "archived" because they can't increase my DSL speed. The 3/768 is as good as it gets in my town. Come on FiOS!!