Order never completed properly and no one can fix it!

So last month I ordered 300/300 service. A technician came and installed a new router for us but the original order for service was messed up by the sales person. The order was posted dated for July! I have called Verizon 10 times now and wasted hours of my life trying to get the problem fixed. They were finally able to delete the order for July but now I’m being charged for gig speed service and I didn’t order that. This is also something I’ve spoke to Verizon about multiple times and it still isn’t fixed! Last time I called I was assured the 300/300 service is what I have but when I check the app the service I have is still gig and it won’t let me change it myself! The app tells me to call Verizon about it! Help! 

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Moderator Emeritus

Hi @Graefakat 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.