Order on Hold
RandoCustomer19

Hello,

I am moving tomorrow (technician already scheduled to come out).  I am transferring existing service.  My order is on hold even though I provided proof of residency (mortgage statement from the bank--about as official as it gets) a week or so ago.

Please help! 

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LawrenceC
Moderator Emeritus

Hi RandoCustomer19,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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