Service installed yesterday and was working great until this afternoon then no service. Isolated incident only impacting me. Followed troubleshooting steps, no help. Been on hold with support, no answer. Have a service call for Monday but need internet for work today through the weekend. I deal with confidential info with clients and can’t be in the pubic or around others during work. Any ideas on how to expedite getting help? Is this normal less than 24 hours of getting service?
Hi 412Rye412,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
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