Overcharged, and credit disappeared

On the recent bill, I was not given the autopay discount of $10, even though I was enrolled.

I talked to a customer service agent, she admitted the issue, gave me $10 in credit, and assured someone is going to look into it. On the bill due date, I checked to make sure that the credit is in place.

But today when I check my bill, suddenly the credit is gone. Nobody has ever contacted me since. And worse still, the due date is long past (08/24). I'm not sure if I'm oweing Verizon money. I'm not sure if "removing credit from a past bill so customer will owe money" is even legal.

This is totally absurd. And it's not the first time this happened.

Re: Overcharged, and credit disappeared
Moderator Emeritus

Hi hotpxl,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.