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After about an hour on the phone and 4 Customer Servivce/Tech reps I was told by Agent Sahja that "Verizon does not have a Wrieless N Router." She went on to say that the ActionTec Model MI424-WR-G is in fact a Wirless G router, not Wireless N, and repeated several times that it is NOT POSSIBLE to get a Wireless N router from Verizon.
She confirmed that my current router, Actiontec Model MI424-WR-C is a Wirelss G router and is the latest router Verizon supplies. I asked her why my router's model niumber is -C and not -G and she said the -C is ther most current hardware version Verizon offers.
Needless tosay this is extremely frustrating news to me since I ordered an upgrade to my FIOS Service with the espress purpose of getting an N router. My order upgrade was confirmed to include an N router and I had an install date (today) set. When no one arrived I started calling Verizon Customer Servive and, after about 45 min. being switched among various Customer Service reps was told the above information. Sahja said the people in the Order Dept. do not have the technical expertise to talk about router types, and even though I was told I would get a Wireless N router this was incorrect.
SHe said she could send me a new router, but it woudl be the same model as the router I currently have and woudl be Wireless N. So I guess I bought a couple of N PIC crards for nothing.
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Does Verizon make this router available to existing FiOS customers with a 25/25 triple play package:
http://www.actiontec.com/products/product.php?pid=214
If so, what does the customer have to do to get this improved, gigabit router?
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Why not just buy your own router? I use my own Netgear router. I also bought some used Actiontec routers on Ebay in order to supply the rest of the house with MoCa connections.
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it is really easy to get a wireless N router actually.
just upgrade your service to something over 25 Mbps and then explain to someone in support (either online chat or on the phone) that your wireless g router is bottlenecking your internet speed to 25Mbps for wireless devices (which it will be) and you would think that a wireless N router would come with the upgrade.
Just did that and it worked fine. 2-3 days delivery time
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@bbookout wrote:it is really easy to get a wireless N router actually.
just upgrade your service to something over 25 Mbps and then explain to someone in support (either online chat or on the phone) that your wireless g router is bottlenecking your internet speed to 25Mbps for wireless devices (which it will be) and you would think that a wireless N router would come with the upgrade.
Just did that and it worked fine. 2-3 days delivery time
no luck here when attempting that.
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I recently upgraded to Verizon FiOS at 75 Mbps but I still had the old router. All I did was chat with them online and told them the old router can't take advantage of the maximum speed. They happily sent me Verizon GigE Wireless N router for free. Unless your speeds are higher than 50 Mbps there's no point in getting Wireless N. Otherwise, if they don't give it you for free if speed are excess than 50 Mbps then just act stingy with them and that should make them unstingy and force them to send one to you free.
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@JohnThrives wrote:I recently upgraded to Verizon FiOS at 75 Mbps but I still had the old router. All I did was chat with them online and told them the old router can't take advantage of the maximum speed. They happily sent me Verizon GigE Wireless N router for free. Unless your speeds are higher than 50 Mbps there's no point in getting Wireless N. Otherwise, if they don't give it you for free if speed are excess than 50 Mbps then just act stingy with them and that should make them unstingy and force them to send one to you free.
Thank you JohnThrives
I was polite in my chat and had an order confirmation number Emailed to me with $0.00 cost. All I said was I have a Rev. E and my WiFi is very slow now matter what I do with any channel, and I would like to get the 75/35 I am paying for. If you have had your router for a few years they are likely not to ask questions, if you are at the faster speed as John stated. We shall see how it goes. Even at 50Mbps, Wireless G on the Rev E-F, and below will only give you about half of your wired speed if you are lucky.
Best Regards
Mark
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I started this thread a long time ago when I had trouble getting an N router from Verizon. I posted, in another thread, how I finally did it. After trying everything possible with no results (and I do mean everything), one day while I was out running I saw a Verizon FIOS truck stopped at a neighborhood house. I talked to the tech who was getting some gear out of the truch and asked him if he could exchange my old B/G router for a new N one. He said "Sure, just bring me your old one and I'll give you a new one."
So I did. And he did. To get the new one to work I had to call Verizon and get them to release the IP (or maybe it was really the MAC) address of my old router, but this only took a few minutes.
My only regret was that I had previously bought my own N router and used that to get N support for a couple of non-wired devices. But the Actiontec unit seems to provide better throughput than the N router I bought.
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I don't always have FiOS trucks in front of my house. I did once think of pulling up in front of one and putting on my breaks, or trying to pull up next to one driving down the road, but I never seem to have my router with me.
I did see your tip some time ago. Good advice.
I just called back today to get the tracking number. I had purchased a Hawking High Gain AP-300N Access point a while back. It has been running as an access point for some time. I think I will switch it to bridge mode on my third floor and see what I pick up. Of course I will connect it to my Actiontec WiFi only. All I know is I have a few gigabit switches, and now with the new router, I think I may finally retire this old 16 port 10/100 switch, and perhaps use all my old cat 5 as drag lines for new CAT6.
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