I am subscribed to 75/75 FIOS service and a load of cable channels, Internet and phone. I opened a support case 2+ weeks ago to determine why my upload speed is 10-15 Mbps and my cable guides are empty. I have done all of the reset the ONT, router, cable boxes, etc. dance already. Tech support is looking into the problem but nothing has happened to rememdy the problem and no one has contacted me. Anyone have any ideas what do do next or what the problem might be ?
Thanks in advance for your help.
P.S. My 2 year contract is up in about a month and the competitors have been bombarding me with incredible switch offers. So I'm not locked in.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.