Problems streaming Netflix & Amazon Prime movies
pbergeron37
Enthusiast - Level 3

Hello,

I have a Blu-Ray player through which I can stream movies from  Netflix and Amazon.

I have been using this for over a year.  Occasionally I would get messages saying bandwidth

too low...  but it would usually come back.

For the past two months this has been very problematic.

I will often completely lose connection to the internet (where Netflix or Amazon doesn't give a low bandwidth

message,  just blacks out).

I thought this might be a wireless issue  so last week I hard-wired the blu-ray player to the Actiontec modem

via Ethernet.

This has not helped.

I called Amazon and they have the ability to look at errors and bandwidth of individual users.

They looked at the movie I last watched and saw no errors but they said the Bandwidth keeps

dropping off (at times completely)  as if my connection is getting buffered somehow (perhaps

a limitation of the set top box).

I've run Verizon's Speed test and it comes up fine.

I read another post where the user said they would periodically lose all internet connectivity when streaming Netflix.

Should I be requesting an updated set top box?

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41 Replies
Hipbiker
Newbie

Just switched to FIOS from cablevision, was getting 1080p all the time with netflix, now I can get 1080p at 6AM on FIOS, but in the evening after 4PM I rarely get anything over 480, and 3D does not even play.

This is horrible, for me the only reason I would need anything over 1MBs would be for streaming movies, and that is the only thing that does not work.

If verizon does not lift the traffic filtering/bottleneck to Netflix I will have to go back to Cable.

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Hubrisnxs
Legend

If you're wired, then you shouldn't see any kind of buffering at all. 

If you're wireless then you're probably seeing wireless interference as the root cause of your problem, and if that's the case, then you should download Verizon's In home agent.  It has a wireless Diagnostic utility that scans and adjusts your router settings for you, and does a very good job at correcting wifi problems.   Download that at www.verizon.com/connect.

Also this is semi breaking news and you might find it interesting

Netflix signs streaming traffic deal with Verizon

Just months after signing a similar deal with Comcast, Netflix has reached an agreement to provide a direct connection from the video service to broadband customers.



This article details the technical aspect of it, pretty interesting read if you're into that sort of stuff.

ract
Contributor - Level 1

@Hubrisnxs wrote:

If you're wired, then you shouldn't see any kind of buffering at all.



Fully agree.  I switched from wireless to MOCA and it made all the difference in the world.  No problems since then, including HD shows.  However, I only subscribe to Amazon.

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Vikingtu
Newbie

Verizon is not truthful concerning this Netflix issue.    The bottom line for this issue is Verizon is not interested in the reception of Netflix or any other internet based system because those companies are competitors in this business.   I would venture to say that if Verizon purchased Netflix the issues would suddenly vanish as quickly as they appeared.

I am very disappointed in Verizon and the way they are conduction business.  This clearly shows that the customer is unimportant.    Having written that Verizon must consider that there has never been a company that is immune to the wrath of the consumer.

I prefer to stay with Verizon but I am investigation my options.

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VUser50
Contributor - Level 2

Streaming in HD right now! So excited and scared to close the tab. 

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mm112
Specialist - Level 1

No one should be surprised by any of the issues that were brought up on here. In case you did not know netflix, amazon and youtube all offer services that compete with what verizon has to offer so you should not be surprised by the fact that if you want to watch a movie that you have paid for to access on youtube, netflix or amazon that it will not stream as it should. This has been a major issue with tv companies who also offer on demand services or have teamed up with another company to stream content where time warner and comcast have also had issues where they were accused by their customers of intentionally slowing down their customer's ability to stream in order to get people to go with their services instead which by the way streamed flawlessly on those isps' networks.

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Namronorman
Contributor - Level 2

@mm1 wrote:

No one should be surprised by any of the issues that were brought up on here. In case you did not know netflix, amazon and youtube all offer services that compete with what verizon has to offer so you should not be surprised by the fact that if you want to watch a movie that you have paid for to access on youtube, netflix or amazon that it will not stream as it should. This has been a major issue with tv companies who also offer on demand services or have teamed up with another company to stream content where time warner and comcast have also had issues where they were accused by their customers of intentionally slowing down their customer's ability to stream in order to get people to go with their services instead which by the way streamed flawlessly on those isps' networks.


What surprises me is that this started in May - the same month Verizon started to advertise their Redbox Instant service via their billing statements. Think about that one for a moment 🙂

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anonFios
Contributor - Level 2

At least with Netflix, Verizon is intentionally allowing network congestion to build up resulting in lower quality streaming (while at the same time conviently promoting their Redbox Instant).

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ericb2
Enthusiast - Level 2

Last night the Netflix streaming speed slowed all the way down to 1mbps, on a directly connected Roku box, making the program almost unwatchable.  This makes me think I should go back to Comcast. 

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Namronorman
Contributor - Level 2

Hah, you got 1mbit? I think I've got that beat. 235kbit and re-buffering. 10:12PM ET.

http://i.imgur.com/B8wTUdz.png

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Hubrisnxs
Legend
Try taking a laptop to the same location, hook it up preferably to the ethernet cable and try to duplicate the problem. If it Plays flawlessly with a laptop, then you know it's the other device.
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walt178
Specialist - Level 3

Since I haven't experienced a problem with Amazon, I decided to do some testing.

Test #1    Simultaneously stream HD Amazon program on Blu-Ray; stream HD TV show from network site on desktop computer; stream SD TV show from network on laptop.   All three shows ran fine.  The SD program buffered for about 10 seconds when it started. Otherwise there was no buffering, pausing or any other indications of a problem.

Test #2    Stream YouTube HD videos on desktop computer.  I ran this test because last night I noticed a problem with You Tube.  

  • With music videos that have been out awhile, no problem.  Even with an HD TV show streaming on the laptop.
  • With HD super bowl commercials, a LOT of buffering, and one even stopped completely. This occured repeatedly, even  with no other activity on laptop or Blu-Ray.  Sports videos also experienced buffering.
  • Return to music videos: no problem.
  • The same You Tube that displayed buffering problems last night ran without problem at 6 am this morning. But buffered this afternoon.

Based on the tests I have done, and prior observations, the only time I see buffering or pausing is with YouTube HD content that is highly popular. One possible cause is that the source servers are being taxed due to many users trying to view the same show at the same time.  Which could explain why I don't see a problem on Amazon.  I watch older shows.

Those who are experiencing problems might want to run some similar tests.  Compare new/popular content to old content that is unlikely to be popular.  If possible check your system in the early morning when the server loads will be lighter.

Another possibility is that the problem (or lack of) could be dependent on internet routing.  It is unlikely we are all using the same path to get to Amazon.  I'm in VA.

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munkigrrl
Enthusiast - Level 2
Well, it can't just be new or popular content because I often watch older shows from a few years back and I get the same buffering problems. And even if it was too many viewers, it still wouldn't explain why my bandwidth drops completely to zero--I could understand slowing but complete stoppage? I'm really baffled. I'm also baffled as to the different kinds of issues we are seeing--no real common thread other than sporadic loss of download.
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judyinthesky1
Newbie

I to am having problems with streaming netflix.Seem like it is worse at night netflix keeps rebufering as much as every 30 seconds I have a samsung smart tv its about 30 feet from the router its a actiontec 1424. AT night when watching netflix our smart phones wont connect to the internet they are connected to our home network. I just got done with the live chat thing with Pavan I guess hes in India lol he tryed to get me to contact netflix for a solution.........what a joke then he ran a test said everything was good and it might be interferience from phone ect...then wanted me to unplug router to reset I said I have already done that several times.if I would have unpluged the router I would have lost my live chat and I waited for 30 min just to chat with him.......so I tell him im paying for 25/15 and im not getting that I told him I want a better router he told me their router was only good for 15 feet from the tv what a joke I said send me a n router net thing I know he transfered me to billing and the guy wanted 80 bucks for a n router what kind of service is that im so upset with verizon im ready to go back to cox long story I got transfered back to india and told him.......another guy..........that if he would just send me another router same one I have now I will be happy that will elimante a bad router and Ill go from there to switch or buy their 80 n router

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Jim0
Newbie

I am having the same problems people are describing here.. Netflix and Amazon HD used to stream well but in the last few weeks it has been seriously buffering or even stopping. It doesn't happen all the time, but it mostly happens during evening prime time.

I have 75/35 speeds so it's not that. speedtest consistenly shows those speeds and I don't have any problems with anything on the internet except streaming.

I actually replaced my Actiontec router with an MI424WR GigE Rev. I in hopes that was the problem. It made no difference.. so it's not the router.

I have coax to the Actiontec and then Cat 5e cable straight to my Panasonic BDT220 BluRay player for streaming. I also have a Sony BluRay and it shows the same problems.

I used to have the Cat 5e cable go through a gigabit switch before getting to the Panasonic (and it used to stream OK that way). Taking out the switch and running the cable straight between the Actiontec and the BluRay didn't fix the problem.

I admit I haven't had the stomach to go on hold with customer service yet.. usually it's faster for me to fix things myself.

I hope someone on this forum sorts out whatever happened.

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Gdaymate
Enthusiast - Level 3

Update on my earlier message. After updating the ActionteK router from Rev A to a Rev I (Verizon sent me one for free and then another one showed up the next day)  and updating connect speed from 25/15 to 50/25 (got a good deal on this) I still had problems with the Samsung TV losing the internet signal. Repositioned the router so it's now only 12' from the TV and still problems. Removed one of the splitters between the router and the incoming signal and still problems. Replaced the Samsung wireless dongle that Samsung support said I absolutely HAD to have with a Rosewill wireless dongle and guess what - problem solved (at least for the moment.)

What I didn't say in my earlier message was that the two Samsung DVD players I have connected wirelessly have never failed even on the old Rev A router so that indicated to me that I had a TV problem however Samsung support, in their infinite wisdom, said this was purely circumstancial. Makes you wonder where the get their "experts" from doesn't it???

pbergeron37
Enthusiast - Level 3

Hello,

You are correct (and I don't mind being corrected)

>>Not to be a pest, but your Blu-Ray is NOT connected to the STB.  It's connected to the display device and usually by >>HDMI.

Also,  based on what happened yesterday I am suspecting this is not a "local" hardware issue (router, connections, streaming units...).

I think it is either a  Verizon BW or Streaming Service BW issue.

Around 6pm Satuday I was watching a streamed HD movie from Amazon (connected via CAT 5).  My kids were

simultaneously watching a streaming Netflix movie on the wireless setup (Blu-Ray player to TV).

Neither of us had any problems with buffereing for the 2hours we were simultaneously viewing...

My kids then shut off their blu-ray unit and left.  20 minutes later my HD movie finished and I started wathing

a standard definition movie on Amazon. By now it was just after 8pm.  Thirty minutes in to the movie

I had major buffering problems (movie kept pausing every 10s or so)  for 10 minutes at which time I gave up.

During the week I see similar behavior where there are no issues say between 3 and 5pm  but after maybe 6 or 7pm  that problems occur.

As I stated originally,  I spoke with Amazon about this issue and they can look at the history of movies I've watched

and can tell if any issues are on their end or the users end. They told me they were seeing buffering

on my end for the last movie I had experienced problems with.

Now I thought FIOS was not BW limited the way cable is.  Is it possible that FIOS slows down in heavy useage areas?

Next time this occurs I'll immediately do a BW test but those tests don't seem to last long enough to test for

"fluctuating" BW?

munkigrrl
Enthusiast - Level 2

I'm very interested in this thread as I'm having the exact same issues. I've got an internet ready LG TV with a direct ethernet connection to the Actiontec router. In the past few weeks I've suddenly been getting awful buffering and dropping out many times during Amazon streaming shows. And it is happening during 'prime time' (6-9pm)

Amazon told me the same thing--that my records show excellent bandwidth streaming with sudden complete drops. The tech said it looked like the provider was using some sort of Speed Burst that was dumping a ton of data and then 'resting' before sending the next packet--obviously not what one wants for Streaming unless a huge amount is pre-buffered.

I recently upgraded to the fastest FIOS they were offering in my area, which I think issomething like 50/30 and certainly should be fast enough for an HD video.

I'm puzzled since everything was behaving beautifully until a couple of weeks ago, and Amazon even saw the same thing--recent drop outs.

I assume it is Verizon but they are impossible to get hold of and when you do, it is rare to get a tech who understands and can diagnose the issue, so any input you all have would be great. I don't know of any way to adjust the HD streaming of Amazon to either increase the buffering or lower the transfer rate (which Hulu does let you do), and I hate to have to switch to SD after bothering to pay for all the HD stuff.

TonyaD_VZ
Contributor - Level 3

munkigrrl,

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

 

Thanks,

 

Tonya D.

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Gdaymate
Enthusiast - Level 3

Not sure what that means - after I log in what comes up is a message saying "no private messages."

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