Promised gift card after 65 days but never got it.

I've been a long time customer of Verizon for over 15 years with mobile, TV & Internet services, but after a few incidents lately, I'm really disappointed with Verizon customer services and I'm thinking of switching all my services to a different provider. 

Back in November, there was an outage with my internet at home and so I called Verizon to order a service call, the rep who was helping me suggested that I should sign up for their service plan so that I don't have to pay the $99 service fee when a technician comes & he said I could cancel it anytime afterwards.  I agreed to it without knowing that when they add a service plan that they would automatically switch my internet plan as well for some odd reasons.   I was paying $120 for my internet, after he added the service plan, I'm now paying $133 for the same internet package, but because I was on an older plan, there was no way for them to put me back on my original plan.  

Anyways, long story short, they offered me a $200 gift card as compensation and said that I would receive it after 65 days.  I also confirmed this information with a couple reps afterwards to make sure the gift card was being offered to me, one rep even confirmed & provided me a follow-up ID to follow up after 65 days.  Today is way past 65 days, I haven't received my promised gift card & after contacting Verizon customer service again, the person said even though he does see a note on the account of $200 gift card, there's nothing he can do as he doesn't see anything being applied on the account?  He offered me a $200 gift card if I switch my plan to a new plan that is going for over $160 a month? Who the heck would agree to pay for the same plan at an even higher price now??  I don't understand what kind of training Verizon is providing to their reps but I've experienced some ridiculous reps.  How can I trust Verizon with their information anymore if I'm not getting what I was promised?  What's even more ridiculous is the type of response I'm getting is .. we understand but oh well, too bad.  This is just one incident out of many I've experienced lately. 

1 Reply
Moderator Emeritus

Hi mttracy,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.