Property Damage for FIOS Contractor

In late October a Subcontractor installing Verizon FIOS in Pensacola, FL damaged Keller Construction's sanitary sewer piping.  There was a directional bore center punched thru the sewer piping.

The owner of Keller Construction reached out to our company to assist in repairs.  On our first visit to his business we were evaluating a sewer blockage.  After excavation to the problem we found the damaged sewer piping.  We covered the excavation site and contacted the Local Utility Company, Emerald Coast Utilities Authority, because the sanitary sewer line was on the County "Right of Way" but they claimed since Keller was the "only run" on that sanitary sewer piping that he would be responsible for the repairs and that they only maintained the sewer main. 

AT&T had been boring in that area and we thought they were the actual company that caused the damage, so we reached out to AT&T about the damage.  AT&T had representatives on site when we unburied the sanitary sewer piping the 2nd time.  The AT&T Representative stated that the conduit that broke the pipe was actually Verizon FIOS.  He was kind enough to locate the Contractor who had the contract for the Verizon work.  He directed me to call a gentleman with Quanta.  The first time I spoke with him felt that ECUA should be responsible for the repairs.  I explained the situation and he reluctantly said he would locate their subcontractor’s information because I will need to bill that subcontractor in order to be paid for the repairs, so I anticipated this to be an easy process.  Unfortunately he wasn't very cooperative.  He didn't ever provide the appropriate person to bill.  Every time I would call him he would have an excuse that he was out of the office, out to lunch, etc. and would never return my call when he got back to his office.  It's been 2 months of failed attempts to address this issue, so I am now reaching out to Verizon to hopefully resolve the issue for the business owner.  Pictures are below and I can provide more if needed.  I've tried contacting Verizon over the phone, but it's impossible to reach an agent without having a phone number/account number.


Re: Property Damage for FIOS Contractor
Moderator Emeritus

Hi ally_stone, 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.