Quantum Gateway G1100 5G wifi disconnecting on and off
Maxine17
Newbie

I was told my wifi ending "-5G" is disconnecting because of a firmware issue of the quantum gateway routers. I was told to also reset the router via WPS button, but it still has not been fixed. Is there going to be a rollback soon?

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Cang_Household
Community Leader
Community Leader

You can temporarily roll back the firmware yourself, if you do not wish to wait. After rolling back, do not reboot the router, or it may re-update to 09.

Please consult my previous post here https://forums.verizon.com/t5/Fios-Internet/Intermittent-no-Internet-on-2-4GHz-5GHz-works-Fios-G1100... . 

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2 Replies
Cang_Household
Community Leader
Community Leader

You can temporarily roll back the firmware yourself, if you do not wish to wait. After rolling back, do not reboot the router, or it may re-update to 09.

Please consult my previous post here https://forums.verizon.com/t5/Fios-Internet/Intermittent-no-Internet-on-2-4GHz-5GHz-works-Fios-G1100... . 

Edg1
Community Leader
Community Leader

The rollback has been taking place but it seems it's been happening by area. The old firmware should end in 08. I seen reportd that a hard reset for 15 seconds may trigger the rollback.