Ive had DSL 768, which was too slow. I upgraded to 4mbps. Too slow. Even now, at 7 mbps, im getting 1.0 MBPS MAX during the day (from 12pm - 12am) which is rediculous. Ive had technicians come over and take a look, and nothing. Seriously, Im paying for 7Mbps and im never awake at times to get the speed that i am paying for. Why? Is verizon choking my bandwidth? If there is too much traffic on my line, why am i not placed in another one? Why even have the option to purchase 7mbps when the highest i ever get is 1?
Paying for 7.1 Mbps, getting less than 0.5 Mbps in the evening. But at 6 AM get >5 Mbps.
Customer service had me do the normal things, including reversing the cable into the modem (?). The performance actually went down as I went though these steps during the evening hours.
Sending me a new modem but I don't see how that will solve what is obviously a capacity problem at the Central Station.
Does anyone know how to get a service request to the Central Station?
Would a call to one of the radio shows that discusses computer and technology get some attention?
GT704-WG Actiontec here
#1 I found the manual / user's guide online.
b) If you do not want to use Google Docs to read it, go to
#2 On your computer check the IP Address, Subnet Mask, Default Gateway, and DNS Servers.
For example if Windows XP..
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) In the new window, called the command prompt, type in ipconfig /all and press enter.
#3 Go the Default Gateway listed, and try to log-in.
By Default the user name admin and the Default password is password.
#4 In the router go to Wireless Setup -> Wireless Basic Settings -> Wireless Status
#5 If you are reading the manual / user's guide (go to page 41 out 144 pages if using Google Docs - otherwise page 40), it shows that the wireless is enabled.
#6 Is Wireless in the router enabled?
#7 If so:
a) Is Security enabled?
b) And what level of Wireless Security is it set to? In the sample screen there, it says WEP 64-Bit.
#8 In the router go Status -> DSL Status
(This is addressed on page 25 out 144 if using Google Docs, otherwise page 24).
#9 Please post the info that is there.
I have a Westell 327W. No additional routers.
If running the blue firmware, go to http://192.168.1.1/ . Choose Troubleshooting, and then click Transceiver Statistics.
If using Verizon-branded firmware (should be Red and Black), go to System Monitoring, Advanced Monitors, and then choose Transceiver statistics. Post up the information you see on that page. If you are prompted for a Username and Password, try one of the following:
Your Verizon username/password
@OP: Do the same as I've mentioned above.
Trying DSLReports.com, Verizon Direct. They are at least asking for the right information (tracert data).
Appears to be a problem with this Verizon router:
Is it normal for customers to detect these peformance issues? Does Verizon monitor the performance of their own equipment?
Thanks for the pointer. Will let you know how this turns out.