Restore Netflix access
loyalnomore
Enthusiast - Level 1

Dear Verizon CEO and management,

I have been a loyal Fios customer for many years, spruning efforts by so many cable companies etc. to switch to their products. Just two months ago I paid more to upgrade from 35/35m to 75/35m service because you kept sending flyers saying for houses with video streaming this was the best option since we use Netflix regularly. And now for the past one month my Netflix has been completely throttled - it freezes every few minutes and always stays SD, never goes HD. While I like Fios, I don't need this speed if I cannot access Netflix. Pleae do whatever it takes to make sure Netflix streams well on Fios because right now I feel my loyalty to Fios is really being tested by your actions.

Hope you do the right thing fo ryour customers, thanks.

Labels (1)
39 Replies
Hubrisnxs
Legend
Further, if Level 3 thought it was a good business decision then why didn't they do the same for cogent?
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ncard
Enthusiast - Level 2

It still looks pretty broken to me. You can check your Netflix quality by searching for the title "Example Short 23.976" within Netflix. It will show you the bandwidth. The HD quality is 3000kbps. Most of the time for me here in FL it seems to be languishing around 750kbps.

As a work around for now, I installed ddwrt on an old router. This router firmware allowed me to set up a VPN connection. (I use ExpressVPN, but there are many others). I then plugged by Roku box into this router and streamed Netflix through the VPN. Guess what? 3000kbps every time.

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PJL
Master - Level 3

@ncard wrote:

It still looks pretty broken to me. You can check your Netflix quality by searching for the title "Example Short 23.976" within Netflix. It will show you the bandwidth. The HD quality is 3000kbps. Most of the time for me here in FL it seems to be languishing around 750kbps.

As a work around for now, I installed ddwrt on an old router. This router firmware allowed me to set up a VPN connection. (I use ExpressVPN, but there are many others). I then plugged by Roku box into this router and streamed Netflix through the VPN. Guess what? 3000kbps every time.


FYI 3000kpbs is only 720p, not Netflix "SuperHD" which is 4300kpbs. 

As Verizon implements direct connections this issue is going away.  People is some east coast locations and the Dallas-Forth Worth area are seeing direct Netflix-Verizon network routes that are not using third parties like NTT, Telia or L3.  I believe the worse areas are being switch over first.

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knitler
Newbie

L3 offered to PAY for a fix that would have fixed this long ago, but Verizon refused to allow it.

This isnt Verizon getting better, just Verizon getting paid by Netflix so now the users dont have to suffer since now VZ is getting more money.

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Hubrisnxs
Legend

@knitler wrote:

L3 offered to PAY for a fix that would have fixed this long ago, but Verizon refused to allow it.

This isnt Verizon getting better, just Verizon getting paid by Netflix so now the users dont have to suffer since now VZ is getting more money.



No, Level 3 tried to be snarky, and get free bandwidth monthly, for chipping in with hardware costs, when they made the same complaints against CDN's in the past.

That's called intellectual dishonesty.


Level 3 has been on the other end of these peering disputes in the past. In 2005 they found that Cogent was in violation of their peering agreement. Explaining the situation in a press release describing the dispute they said:

Free peering, also referred to as settlement-free peering, is a contractual relationship under which two companies exchange Internet traffic without charging each other. In order for free peering to be fair to both parties, the cost and benefit that parties contribute and receive should be roughly the same.

Continuing they said:

For example, Cogent was sending far more traffic to the Level 3 network than Level 3 was sending to Cogent’s network. It is important to keep in mind that traffic received by Level 3 in a peering relationship must be moved across Level 3's network at considerable expense. Simply put, this means that, without paying, Cogent was using far more of Level 3's network, far more of the time, than the reverse. Following our review, we decided that it was unfair for us to be subsidizing Cogent’s business.

Level 3 informed Cogent that they would be terminating their peering agreement unless Cogent made alternative arrangements.

We then contacted Cogent senior management to offer to discuss alternative commercial terms to allow the continued exchange of traffic. Cogent refused.

Level 3 put the onus squarely on Cogent for failing to make alternative, paid arrangements for the benefit of customers to handle the unbalanced traffic as other firms had.

Those firms chose to enter into arrangements – either with Level 3 or others – to obtain the appropriate connectivity and keep the interests of their customers paramount.

Summing up their position, Level 3 said:

To be lasting, business relationships should be mutually beneficial. In cases where the benefit we receive is in line with the benefit we deliver, we will exchange traffic on a settlement-free basis. Contrary to Cogent's public statements, reasonable, balanced, and mutually beneficial agreements for the exchange of traffic do not represent a threat to the Internet. They don't represent a threat to anyone other than those trying to get a free ride on someone else's network.

So what has changed for Level 3? Unfortunately, they are now the one “trying to get a free ride on someone else’s network” and failing to “keep the interest of their customers paramount.”

Fortunately, Verizon and Netflix have found a way to avoid the congestion problems that Level 3 is creating by its refusal to find “alternative commercial terms.” We are working diligently on directly connecting Netflix content servers into Verizon’s network so that we both can keep the interests of our mutual customers paramount.


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knitler
Newbie

So when the throttle point is the Verizon into L3 connection and Verizon refuses to widen that pipe, even after they are told parts of heh cost would be paid for. WHo is at fault? It sure isnt L3. It's Verizon.

And verizon help of fixing that untill they made a deal for netflix to pay them for direct access.

Call it what ever you want but Verixon knew how to fix the ieeus long ago and make its customer happy but it refused to do so untill Verizon was making mor emoney off of it.

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Hubrisnxs
Legend

if you and I were in agreement with each other and doing business, and I come to you and say hey I know you have a monthly cost that you charge all my competitors for, but why don't I give you the money for the hardware one time, and you let me have free service moving forward, but still charge all my competitors.  would you do that?

Would that even be ethical let alone legal?

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ajenkins1992
Enthusiast - Level 2

If Netflix doesn't work by the end of the month I'm switching to Time Warner. Time Warner sucks but at least I can watch Netflix, and that's the majority of my internet traffic.

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Badger00
Newbie
Same exact thing happened to me. I upgraded my service, signed a 2 year contract - and netflix performance went completely bad/unusable.

I am sure verizon doesn't care - and I can't wait until there is a viable alternative - so I can get rid of them.

High speed internet! Sign up! (Except we throttle the part of the Internet that you actually use). If that isn't bait and switch, I don't know what is
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Cece11414
Newbie
They did the same thing with verizon wireless. They now limit data because people use it. Before it was unlimited data and you'd pay for minutes and text. Good for nothing pieces of ..... And they know it and don't care. Why doesn't another company see this and take them to bat? Sigh
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smith6612
Community Leader
Community Leader

@Cece11414 wrote:
They did the same thing with verizon wireless. They now limit data because people use it. Before it was unlimited data and you'd pay for minutes and text. Good for nothing pieces of ..... And they know it and don't care. Why doesn't another company see this and take them to bat? Sigh

I've heard rumblings that unlimited data will be coming back. Verizon Wireless needs to finish their tower upgrades and spectrum deployment first. If you pay for a corporate/enterprise plan you can still buy unlimited data for less than a consumer data plan...

kccre-007
Newbie

We just switched from Optimum to Verizon fios 5 days ago since then we are not able to stream Netflix at all 0.2 Mbps. When we had Optimum we never had an issue at all. Verizon seems to be throttling Netflix bandwith, All I know is we are paying good money for Fios tripple play, and Netflix service and I am the monkey in the middle. Well I am tired of it. I also have saved screen shots of conversations between me and Verizon, and Me and Netflix and both are blaming it on the other party, but try to say they are working on it this is unexceptable, Just like LPIA went down, others will soon fall we the people are the voice.

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kccre-007
Newbie

Update, as always I update my posts. I just spoke to Verizon, and Netflix 3 hours ago, do not know what they did but my Netflix is back, Thanks Verizon I am a happ new customer. Strong signal, and no dropping signal well so far. I will update again in a few days, hope it helps someone.Thank you all for posting so we have a voice.

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Hubrisnxs
Legend

Verizon and Netflix signed an agreement and Verizon is adding personal individual access for netflix across it's footprint.  Large project but it's underway and some users are already seeing improvement.

[Networking] 1st Proof of Verizon / Netflix Direct Peering ...

Netflix didn't recognize this as a legal issue, so much as a business decision, and they've signed on with Verizon for direct peering.

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kccre-007
Newbie

Thanks for the reply, As millions of people including my self, are paying for a service that is not providing what they claim, it then becomes a legal issue as they are false misleading and purposely angering the customers.

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Raveryn
Enthusiast - Level 1

I agree.  When I moved to a town that had Verizon Fios I was excited because they are known for their fast internet speeds, which is the only reason I went with Verizon.  I am spending a fortune each month to have 150M speed, and I can't even watch Netflix!!  It's literally unwatchable stopping every couple of minutes.  If they don't fix this soon I'll likely have to switch companies.

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TennisFreak
Enthusiast - Level 3

Is there anything legally I can do?


Verizon is obviously throttling Netlix as the poor speeds exactly coincide with the February eliminiation of the net neutrality rules.  

For a while Netflix would constantly buffer now it at least plays but the picture quality is horrible. 

If Verizon ever thinks I'll sign up for more than their most basic FIOS plan with service like this they are delusional.

I wont be upgrading my FIOS, getting their TV service, or getting their phone service just to allow them to extort me for more money.


What happens when I get their FIOS TV service and they decide they want me to subscribe to more bandwidth and make my TV picture for everything go to crap?

There has to be something legally we can do.

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tns2
Community Leader
Community Leader

Throttling.  NO they are not doing that.

Letting the speed deteriorate by not adding new connections.  "You betcha!"

Normx
Enthusiast - Level 2

April 6 2014

Greetings,

i just received my proxyvote for Verizon Com inc.

What a shocker that Verizon has asked the shareholders to vote againts network neutrality, or curbing lobbying activity, or anything that might be benificial for the customer. As soon as Netflix cuts a deal with Verizon, speeds will change. Of couse, Verizon will blame Netflix, Netflix will blame Verizon,  for the cost increase you, the customer,  will have to pay.

What ever you do, don't cut the wire. Just keep paying, and paying, and paying.....

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dgrothe2
Newbie

HOW ABOUT AN ANSWER VERIZON???????

WE PAY YOU FOR INTERNET ACCESS NOT FOR PLAYING GAMES AND DENYING SERVICE!!!!  THIS HAS GONE ON LONG ENOUGH.  YOU OWE ALL OF US A REFUND AND AN APOLOGY!!!!!!!

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