Dear Verizon CEO and management,
I have been a loyal Fios customer for many years, spruning efforts by so many cable companies etc. to switch to their products. Just two months ago I paid more to upgrade from 35/35m to 75/35m service because you kept sending flyers saying for houses with video streaming this was the best option since we use Netflix regularly. And now for the past one month my Netflix has been completely throttled - it freezes every few minutes and always stays SD, never goes HD. While I like Fios, I don't need this speed if I cannot access Netflix. Pleae do whatever it takes to make sure Netflix streams well on Fios because right now I feel my loyalty to Fios is really being tested by your actions.
Hope you do the right thing fo ryour customers, thanks.
I cant wait for Verizon to allow me to enjoy my shows, with ever increasing BW speeds online streaming is the next norm, I have to use VPN to jump over the Verizon throttle fences http://thevpn.guru/netflix-streaming-problems-verizon/ at least I get BBC Iplayer and all Netflix regions now.
I've been with Verizon for 5+ years and pay them $2400/year for phone/tv/internet services. Verizon has 10 days to fix this Netflix issue before I leave for another provider. This is a completely unacceptable way to appreciate customers. Would any other world-class brand punish its customers to spite its suppliers??
Does the VPN solution only work from a computer? Will it work from the FiOS router?
Stop holding your customers hostage to force Netflix to pay for bandwidth, and force us to pay for Quantum.
We do have other options.
I believe the biggest insult is Verizon's "dead silent" response to its subscribers complaints regarding the peer-to-peer network congestion Verizon has fostored over its dispute with Netflix service for Super HD video streaming.
Verizon's intransigent attitude towards Net Neutrality may compel me to cancel my membership with Netflix but I will not subscribe to Redbox Instant as an alternative.
Considering Comcast has just made an agreement with Netflix, we are most likely changing to Comcast.
Completely agree this is poor behavior by this vendor.... I await some communication from Verizon on how this issue can be resolved.
Actually Verizon expects that now that Netflix has given in to Comcast, that an agreement will soon be reached. See
To a large part Netflix gave in because of the pressure that Verizon spearheaded. Comcast and AT&T essentially let Verizon take the heat while also claiming Cogent was not a peer.
I also just upgraded to faster Quantum internet to improve Netflix speeds. Unfortunately, Netflix is streeming even more slowly now. Please fix this, or I'll switch ISPs!
I have to agree with all the comments here. Using your customers as a pawn in a chess game is a bad idea and erodes customer loyalty. I tried watching Netflix last night and had to completely just give up after constant re-buffering and slow load times. It's ridiculous that we pay as much money as we do and are subject to throttling. Get it together or I'm getting a different solution.
An unhappy customer!
Has anyone tried using Chromecast to stream Netflix video to their TV's? Any improvement w/performance?
Regarding the Chromecast question...I've used a Chromecast since it hit the market and it worked great until the Verizon/Netlifx shenanigans started...but it is now just as pokey as my Xbox, so no, Chromecast doesn't solve the problem because it's just another wireless device hooked to the same router connected to the same throttled Verizon servoce.
Absolutely agree! This has just become an issue for me as well. I would recommend filing a complaint at the FCC for unfair practices (I have just done so). We pay for access to the internet, not throttled access. They are doing this deliberately.
@ideaman7284 wrote:Absolutely agree! This has just become an issue for me as well. I would recommend filing a complaint at the FCC for unfair practices (I have just done so). We pay for access to the internet, not throttled access. They are doing this deliberately.
I did it too. I have on my answering phone machine a message from a verizon employe about it, I wasn't home when he called.
I'll wait for the next call.
Exactly - I had 25/25, and just upgraded to 70/35 - fix this issue - resolve the peering issue or you will lose me, I can go to Cox. I won't be happy, becuase I've been a FIOS fan since it was first available in my neighborhood. Currently watching a 30 minute sitcom that has buffered 6 times. THIS IS UNACCEPTABLE - GET THE PEERING IN PLACE - I PAY FOR HIGH SPEED ACCESS.
At first i thought it was the sony servers acting up again, then had same problem with Netflix on my Samsung, I upgraded to Fios Quantum for Netflix Streaming and feel like i,v been ripped off, Verizon really dropped the ball on this, very poor customer service, they should have at least sent a email to advise us of them working on a solution instead of the complete silence.
HOW ABOUT AN ANSWER VERIZON???????
WE PAY YOU FOR INTERNET ACCESS NOT FOR PLAYING GAMES AND DENYING SERVICE!!!! THIS HAS GONE ON LONG ENOUGH. YOU OWE ALL OF US A REFUND AND AN APOLOGY!!!!!!!
@dgrothe2 wrote:HOW ABOUT AN ANSWER VERIZON???????
WE PAY YOU FOR INTERNET ACCESS NOT FOR PLAYING GAMES AND DENYING SERVICE!!!! THIS HAS GONE ON LONG ENOUGH. YOU OWE ALL OF US A REFUND AND AN APOLOGY!!!!!!!
I think perhaps you are a bit confused. This is a peer-to-peer support forum. Posters are fellow end-users like you unless noted as a Verizon Employee via rank and/or avatar.
If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.
Start a new topic or ask questions in the open forum.
