Router Rental Charge
Enthusiast - Level 1

Verizon's newest scam--2 years ago I renewed my contract.  As part of that, Verizon said they would upgrade my router for free to the new Gateway Router.  I owned the router I had at the time and was not paying a rental fee.  When I renewed last month for another two years, Verizon sent me the exact same router and started charging me a $10 rental fee.  I immediately returned the router at a Verizon store and was told I would not be charged a rental fee.  Now, after talking to a customer service rep. and a manger, I am being told that due to a policy change, I am being charged a rental fee for the router because that was part of the agreement I signed.  I explained to them that the agreement was that Verizon would send me a new, upgraded router for a $10 rental fee and that what they sent me was the same one I had OWNED for the last two years.  Didn't matter they said.  So, now I'm paying a $10 rental fee for a router which I have owned for the last two years.  I would like someone from Verizon to rectify this for me.  This is an outrageous way to treat customers.  Not surprising, but outrageous nonetheless. 

Re: Router Rental Charge
Moderator Emeritus

Hi gscavdis,

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