What does the router credit mean on my billing statement? Can someone please explain?
It is always good to stay on top of your bill, we'll be glad to help out. Is this for your Fios service or 5G internet?
~Freddy
It was for Fios. Does it mean that the charge was waived because I have my own router?
Do people get waivers even if they rent a router?
Hi Shulamit7,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
