Router seems to get rebooted weekly? by TR69
the601group
Enthusiast - Level 1

Below are logs from the Advanced tab on the router, and I happened to be pinging the IP as well and was getting responses until it suddenly stopped.

I will note, two calls to Verizon Business support proved an absolute waste of time. A reboot is the only thing that brought this back online.

I guess we need to know what ACS is, why was it unreachable, there wasn't a backup URL/IP, and why the "green LED" was still showing, though the device had no internet connection.

 

Full log files are saved, so hopefully someone from tech support (that knows what they're doing) can reach out and assist.

 

2023 Oct 24 09:48:39 info arc_tr69: [TR69.6][ADV] TR069: Sending 2 PERIODIC inform to ACS: XXX.XX.XX.XXX.
2023 Oct 24 09:48:39 info arc_tr69: [TR69.6][ADV] TR069 Sends inform [2 PERIODIC] to ACS complete
2023 Oct 24 09:54:29 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 09:54:37 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 09:54:38 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 09:54:38 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 09:54:38 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 9 seconds
2023 Oct 24 09:54:40 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 09:54:46 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 09:54:46 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 09:54:46 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 09:54:46 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 17 seconds
2023 Oct 24 09:54:57 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 09:55:03 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 09:55:04 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 09:55:04 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 09:55:04 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 34 seconds
2023 Oct 24 09:55:31 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 09:55:32 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 09:55:32 notice arc_cloud: [CLOUD.5][ADV] We Re-check Internet!
2023 Oct 24 09:55:32 info arc_cloud: [CLOUD.6][ADV] ping WAN OK, then check cloud test link.
2023 Oct 24 09:55:39 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 09:55:39 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 09:55:39 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 09:55:39 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 73 seconds
2023 Oct 24 09:56:01 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 09:56:01 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 09:56:46 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 09:56:52 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 09:56:53 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 09:56:53 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 09:56:53 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 138 seconds
2023 Oct 24 09:57:09 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 09:57:09 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 09:58:51 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 09:58:51 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 09:59:05 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 09:59:11 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 09:59:12 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 09:59:12 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 09:59:12 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 280 seconds
2023 Oct 24 10:00:32 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:00:32 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:02:10 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:02:10 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:03:18 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:03:18 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:03:46 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 10:03:54 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 10:03:55 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 10:03:55 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 10:03:55 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 341 seconds
2023 Oct 24 10:05:22 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:05:22 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:06:48 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:06:48 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:08:25 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:08:25 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:09:29 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 10:09:36 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 10:09:36 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 10:09:36 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 10:09:36 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 904 seconds
2023 Oct 24 10:10:11 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:10:11 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:11:52 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:11:52 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:13:00 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:13:00 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:14:14 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:14:14 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:15:47 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:15:47 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:17:50 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:17:50 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:19:05 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:19:05 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:20:50 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:20:50 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:22:07 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:22:07 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:23:32 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.
2023 Oct 24 10:23:32 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again
2023 Oct 24 10:24:29 info arc_tr69: [TR69.6][ADV] [Tr69Rpcmethod_Inform]: Send inform with event [14 HEARTBEAT] happened
2023 Oct 24 10:24:37 info arc_tr69: [TR69.6][ADV] TR069: Sending 14 HEARTBEAT inform to ACS.
2023 Oct 24 10:24:37 warning arc_tr69: [TR69.4][ADV] TR069 Inform Fail(Invalid URL or ACS unreachable)
2023 Oct 24 10:24:37 err arc_tr69: [TR69.3][ADV] TR069: ACS connection failed with error code 0
2023 Oct 24 10:24:37 err arc_tr69: [TR69.3][ADV] ACS connection failed, next conntion in 1585 seconds

 


 

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1 Reply
otrip
Enthusiast - Level 3

To me it looks like a problem with Verizon's DNS servers.

Reach out to the networking team using the internal messaging system as you cannot contact them directly. Chat will probably be your best option as you can cut and paste them the actual logs.