Service Down and NO WAY TO REPORT

My elderly mother lost her Verizon service and there is no way to report it.  Verizon's email is not working without Key Numbers and Passwords which she does not have and nobody answers their phones.  Chat puts you through to bots which don't work.  Can someone direct me to the New York State Public Service Commission or advise me how I can terminate service?  Or do I just stop paying and Verizon's equipment in the garbage?  I think I need a different Carrier.  This is a safety issue for my Mom and Verizon obviously has given up on maintaining wired service.  

Re: Service Down and NO WAY TO REPORT
Moderator Emeritus


Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.