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Set up VPN
DLR
Newbie
‎09-08-2009 08:07 AM

I cannot get my VPN Client to work.  The tech department at my job said that I needed to contact Verizon.   We tried to "ping" our company server and it is not reaching the firewall.  When we did the 30 step ping test, it stopped on the 6th step.  When I contacted Verizon, they told me that I needed to configure my router, but would only direct me to the screen that needs to be updated, but would not assist me with what information I need to update.  I have the port number and the server name. 

I tried to enter the information that I have but, I get no further than I did before I started making changes to the router settings. 

The Verizon tech told me that my next step is to pay for their expert technical service which will cost me $89.95.  But prior to doing that  I was hoping that someone has bad the same problem and was able to figure it out and can provide some guidance. 

Is there anyone else who has had an issue getting their VPN to work? 

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Re: Set up VPN
jumpin68ny
Master - Level 2
‎09-08-2009 08:11 AM

You need to provide some details about the VPN Client you are using.   Once you provide that then we can lend some help on this forum.

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Re: Set up VPN
DLR
Newbie
‎09-08-2009 08:46 AM

My VPN is Cisco Systems VPN Client 5.0.03

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Re: Set up VPN
DLR
Newbie
‎09-08-2009 12:31 PM

Also, I am using a Verizon Actiontec router

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Re: Set up VPN
platgold
Newbie
‎09-08-2009 03:27 PM

When we did the 30 step ping test, it stopped on the 6th step

There is the primary point. what is the IP address that it is being stopped at. for some reason, your ip address is not routing.

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Re: Set up VPN
DLR
Newbie
‎09-09-2009 10:59 AM

I have the server number where it stops.  What do I do after that?  Thanks

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Re: Set up VPN
platgold
Newbie
‎09-09-2009 12:24 PM
@DLR wrote:

I have the server number where it stops.  What do I do after that?  Thanks

google it, that's the server that isn't handing off your networking request. if it is a verizon server, call it in. if it isn't a verizon server, than there is an issue at the server that isn't handing it off. the internet is pretty much unregulated. everyone maintains their own servers. if the administrators of that server aren't maintaining routes, there isn't much anyone can do except call and complain.

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Re: Set up VPN
DLR
Newbie
‎09-09-2009 05:07 PM

I was able to google it, and it is a Verizon server.  I'll contact them.  Thanks

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