Slow DSL I was beginning to think I was the only one.
Normx
Enthusiast - Level 2

Slow DSL I was beginning to think I was the only one.
Sun, 19 May 2013
 8:58:13 AM
Your Speed Result: Los Angles
Download Speed: 824 kbps (103 KB/sec transfer rate)
Upload Speed: 651 kbps (81.4 KB/sec transfer rate)\
I also found it interesting that when help is offered it’s “Please keep all correspondence regarding your issue in the private support portal.”
Are we really to believe the majority of our speed issues are individual issues, not a companywide issues?

0 Likes
10 Replies
dslr595148
Community Leader
Community Leader

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

0 Likes
Normx
Enthusiast - Level 2

9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 10 ms 10 ms 10 ms
2 te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms
3 te0-5-0-1.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms te0-3-0-6.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms te0-5-0-1.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms
4 te0-4-0-0.mpd21.lon13.atlas.cogentco.com (154.54.60.201) 8 ms te0-4-0-7.ccr21.lpl01.atlas.cogentco.com (154.54.58.66) 10 ms te0-2-0-0.mpd21.lon13.atlas.cogentco.com (130.117.38.125) 8 ms
5 te0-3-0-3.ccr21.bos01.atlas.cogentco.com (154.54.31.229) 76 ms te0-7-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.125) 80 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com (154.54.1.93) 78 ms
6 te0-0-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.44.49) 84 ms te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 81 ms te0-1-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.0.26) 84 ms
7 te0-2-0-2.ccr21.dca01.atlas.cogentco.com (154.54.1.233) 89 ms te0-0-0-6.ccr21.dca01.atlas.cogentco.com (154.54.5.246) 91 ms te0-3-0-3.ccr21.dca01.atlas.cogentco.com (154.54.26.185) 89 ms
8 te0-0-0-1.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 89 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 99 ms te0-0-0-5.ccr21.iad02.atlas.cogentco.com (154.54.30.122) 89 ms
9 uunet.iad01.atlas.cogentco.com (154.54.13.138) 103 ms so-3-0-3-0.LAX01-BB-RTR1.verizon-gni.net (130.81.19.81) 194 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 100 ms
10 xe-2-1-1-0.LAX01-BB-RTR2.verizon-gni.net (130.81.23.137) 168 ms 171 ms so-3-0-3-0.LAX01-BB-RTR1.verizon-gni.net (130.81.19.81) 200 ms
11 P1-0-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.199.41) 176 ms B300.LSANCA-LCR-21.verizon-gni.net (130.81.199.99) 198 ms 174 ms
12 G2-1.LSANCA-DSL-57.verizon-gni.net (130.81.196.63) 170 ms * G4-0.LSANCA-DSL-57.verizon-gni.net (130.81.46.57) 174 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * Max number of unresponsive hops reached (firewall or filter?)
 
I also ran a ping test, this modem only

 
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
 
C:\Documents and Settings\Yvan Eht Nioj>ping verizon.net
 
Pinging verizon.net [206.46.232.39] with 32 bytes of data:
 
Reply from 206.46.232.39: bytes=32 time=66ms TTL=249
Reply from 206.46.232.39: bytes=32 time=69ms TTL=249
Reply from 206.46.232.39: bytes=32 time=69ms TTL=249
Reply from 206.46.232.39: bytes=32 time=69ms TTL=249
 
Ping statistics for 206.46.232.39:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 66ms, Maximum = 69ms, Average = 68ms
 
 

0 Likes
Normx
Enthusiast - Level 2

This set of stats is using the  dsl modem from the neighbor.

 
 Westell DSL #B90-210015-04 Rev C
Linksys 4 port  router switch BEFSR41 V.3
Links 5 port switch EB140
 
news.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 62 ms 62 ms 62 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 11 ms 11 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 36 ms
5 xe-2-1-1-0.LAX01-BB-RTR2.verizon-gni.net (130.81.23.137) 83 ms so-3-0-3-0.LAX01-BB-RTR1.verizon-gni.net (130.81.19.81) 113 ms 113 ms
6 B300.LSANCA-LCR-22.verizon-gni.net (130.81.199.115) 83 ms 83 ms P0-15-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.247) 86 ms
7 G2-1.LSANCA-DSL-57.verizon-gni.net (130.81.196.63) 85 ms 85 ms 110 ms
8 * * *

0 Likes
Normx
Enthusiast - Level 2

8 te0-3-0-7.ccr21.iad02.atlas.cogentco.com (154.54.1.118) 89 ms te0-2-0-1.ccr21.iad02.atlas.cogentco.com (154.54.1.78) 92 ms te0-3-0-1.ccr21.iad02.atlas.cogentco.com (154.54.41.226) 92 ms
9 xe-2-1-1-0.LAX01-BB-RTR1.verizon-gni.net (130.81.23.135) 165 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 123 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 100 ms
10 P1-0-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.199.41) 172 ms xe-2-1-1-0.LAX01-BB-RTR1.verizon-gni.net (130.81.23.135) 167 ms 169 ms
11 P0-8-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.29.125) 208 ms P1-0-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.199.41) 176 ms 174 ms
12 G4-0.LSANCA-DSL-57.verizon-gni.net (130.81.46.57) 200 ms 171 ms 172 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 *
Max number of unresponsive hops reached (firewall or filter?)

0 Likes
Normx
Enthusiast - Level 2

news-europe.giganews.com

traceroute to 98.119.xx.x (98.119.xx.x), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 32 ms 32 ms 32 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
3 te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms
4 te0-2-0-6.mpd21.lon13.atlas.cogentco.com (154.54.38.50) 8 ms multi-use.cogentco.com (154.54.37.82) 8 ms te0-3-0-0.mpd21.lon13.atlas.cogentco.com (130.117.2.81) 8 ms
5 te0-3-0-4.ccr21.bos01.atlas.cogentco.com (154.54.30.129) 78 ms 78 ms 78 ms
6 te0-3-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.44.45) 81 ms te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 83 ms te0-7-0-3.ccr21.jfk02.atlas.cogentco.com (154.54.44.37) 84 ms

0 Likes
Normx
Enthusiast - Level 2

6 P0-15-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.247) 84 ms 83 ms P0-15-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.151.249) 86 ms
7 G2-1.LSANCA-DSL-57.verizon-gni.net (130.81.196.63) 111 ms G4-1.LSANCA-DSL-57.verizon-gni.net (130.81.196.61) 86 ms 86 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * *
Max number of unresponsive hops reached (firewall or filter?)

0 Likes
Normx
Enthusiast - Level 2

news.giganews.com

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms 0 ms te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.12.46) 10 ms 10 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 36 ms
5 so-3-0-3-0.LAX01-BB-RTR1.verizon-gni.net (130.81.19.81) 81 ms xe-2-1-1-0.LAX01-BB-RTR2.verizon-gni.net (130.81.23.137) 113 ms so-3-0-3-0.LAX01-BB-RTR1.verizon-gni.net (130.81.19.81) 81 ms

0 Likes
Normx
Enthusiast - Level 2

Reply part 1B

This first transcever stats is using the  original Westall dsl modem, router-switch, and switch.

Results did not change with or with out the firewall.

 Westell DSL #B90-210015-04 Rev C

Linksys 4 port  router switch BEFSR41 V.3

Links 5 port switch EB140

0 Likes
dslr595148
Community Leader
Community Leader

Ok.

#1 I looked up on Google Linksys EB140, but I do not see it is a switch. I see it is a NIC that goes into a computer.

#2 While I know your Linksys BEFSR41 V.3 is a router and has a built in switch, do you have a spare hub/switch that is not IP aware?

By spare hub/switch, I mean it is not connected to anything else.

By not IP aware I mean in the data sheet for the specifications it does not say about IPv4 or IPv6.

0 Likes
Normx
Enthusiast - Level 2

Reply Part 1A

Greetings.

Thank you for taking a look.

DSL Service for years  has been "good" until the last month or so. Good being  2.50 download and .65 upload. These speeds meet my needs and expectations. For the last few days, speed has been good at  2.50 dowload. This morning download speed was .85 again.

Normal trouble shooting that has worked is to unplug the power supply to the dsl modem, router -switch, and switch, turn off the computer, wait 2 to 30 minutes, plug th power supply back to the modem, router -switch, and switch, turn on the computer, and service is restored. For the last month, that has not workred. I also tried just using the dsl modem directly. No internet conection at all. but... the speed was back to normal when I puged all the equiptment back togeather. Today, May 27, I tried the exact same modem that belonged to a neihbor who has upgraded to fios. The speed is back to 2.50 download.  I will post back later when I swith them back and check for speed.

0 Likes