Slow DSL Speeds?? Please post here. . .
KaLin
Khoros Partner
Khoros Partner

Please post any issues you are having with slow DSL speeds in this thread in order to get them addressed.

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130 Replies
dslr595148
Community Leader
Community Leader

@Agon123 wrote:

I just don't want to deal with tech people anymore.


Good look wiht that.

AT&T Has tech people, too.

How good/bad they are, I have no idea. Maybe better, maybe worse ?

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jenstar131
Enthusiast - Level 2

Yes, I'm probably going to give up Verizon as well

this is a last shot in case someone already had this problem and can point me in the right direction.

I have the 3 meg DSL with a home run installation with no need for filters on my phones.

They get the 3 meg from the pole to the house

From the house to the modem

but from the modem to the computer 56 k.

They have replaced the modem, the cables, and the service tech even brought in his own computer with no luck

I took apart the home network and have tried 5 different single computers from the modem to the computer

I have wire maintenance plan so They could replace all the wires and I'd be covered

nothing works, and all I get is phone calls recorded that say ,we see your problem is solved

I've been with Verizon for over 30 years, and I'm a Linux system admin myself

but no one can figure out, it's like I'm being rate limited somewhere that doesn't show up to techs

I have heard the horror stories about all the other services

lets face it, internet in the United states is shoo far behind the rest of the world it's shameful

I have no idea on what to do, but I can't keep spending money for a product I'm not receiving

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jusboblyn
Newbie

Nevada reporting in...the 3mb that I'm paying for now runs at 0.44kb! Service and quality at it's finest! The "new" MyVerizon is worthless. Did you guys even look at what a "Home Page" is supposed to be? Now you can't customize anything! Verizon Yahoo was awesome. This is garbage! And you want me to keep paying the same price? Good luck with that. Until I get what I'm already paying for, you get NOTHING!

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abdiel
Enthusiast - Level 2

I'm paying for 7 Mbps, which I get most of the time, but it drops to 1 Mbps in the evenings sometimes (a lot of times!). I've gone through all the all-too-obvious stuff suggested on the support pages, and the thing that auto-responds to your question via email was equally useless. Aside from calling Verizon and waiting on the phone forever, how do I get some actual help? I understand that I'm paying for *up to* 7 Mbps, but 1 Mbps (and less!) is hardly fair. . .

Thanks for any help.

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Lynxspirit
Newbie

We also have very slow internet in the late evenings.  I have never gotten help from customer service, honestly never really received a response that was not along the lines of "I'm sorry for the inconvenience, may I help with with anything else?".  It's like trying to nail jello to the wall.  I'm looking for other internet and phone options and hope that one day I'll see a headline Verizon corporate surprised to have lost 50% of their customer base".  That seems to be the only way to get anyone to respond with a productive solution.

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lvhackworth
Newbie

My internet is much slower since the new home page took affect a few days ago.  And now, I can even log in to get my email!

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jkmla
Newbie

Upgraded from 3mb to 7mb last week on the 26th, finally "completes" upgrade today it was working fine all day around 6mb. Then out of nowhere around 7pm, it just goes to crap I'm getting less than 1mb. Tried everything, and it's still the same. This is pretty ridicules, i loved my 3mb connection never had a problem in all the years i had it. Figured i'd get the same quality with the 7mb.  Hopefully in the morning it's back to normal...and stays that way day and night Smiley Mad

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abdiel
Enthusiast - Level 2

jkmla, that's exactly what happened to me. 😞

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Chaseb
Newbie

I was on the basic 1mb plan but was only getting .5 mb so I upgraded to the 3mb. Now I get a whopping .7mb. I think verizon does not provide their advertised speeds. I have a 6110F westell. Anyone know whats wrong? I live less than 2 miles from the local verizon ISP provider.

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ajbrenn
Newbie

I have had Verizon DSL for a lot of years and in the last 6 months the service is slower and slower.  I have a Fujitau FC9660RA14 modem and from there run a wireless router.  The best speed I can have is 248 when I run a speed test.  I have no issue when I use the same computer at a wi fi connection away from home.  I have optimized and tried everything.

If this slowness continues I will switch to ComCast that is available at my home.

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abdiel
Enthusiast - Level 2

So, no help here? I posted a week ago. I'm getting .7Mbps right now. The speed will go up later. . .when I've gone to bed! I want to watch videos and play online games between the time I come home from work (5:00) and when I go to bed (10:00), and that is {please keep your posts courteous}

ElizabethS
Moderator Emeritus

Just a reminder folks, that this is a peer to peer support forum where users share their experience and information. If you need assistance from Verizon, or have technical issues that cannot be resolved by advice found here, please use the Contact Us feature on the main community page.

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cjjeep
Enthusiast - Level 1

We had the same problem over the past week. We bought a new modem and changed the phone cable inside the house. We had a tech out 3 times. He changed the cable pair, the dlsam, and ran a dedicated dsl line into the house - still the same problem. Today the ticket was escalated and they changed us to a different router because the router we were programmed to on their end was overloaded. Now we are back to normal again - but faster! 

Smiley Wink Good luck!

jkmla
Newbie

So my internet has finally seemed to be constant, but ever since the first day where i got 6mb and it dropped. It only averages around 4mb now...pretty lame. I'd rather just go back to my 3mb if i can't even get close to what i'm paying for.

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jenstar131
Enthusiast - Level 2

I'm beginning to think that's the standard

I've been talking to other people on other services

apparently no one gets what they pay for, it's like half or less.

And when you call to complain it's always some lame store about line usages, bad wiring, etc.

Shame that America sucks so much on the internet

when Japan can get 50 meg download speeds

http://www.worldpoliticsreview.com/Images/commentarynews/broadbandspeedchart.jpg

jenstar131
Enthusiast - Level 2
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yorlik
Enthusiast - Level 1

I just updated from 1.5mb/340k to 3mb/765k

Now my speed is:  SAME!!!!!

spent the ridiculous 3 hours on phone with their dumb useless service folks to no avail.  "everyting is perfect sir."

Verizon has the wrst service of any company I have ever had to work with.  Period.

But I am desperate - anyone on this forum have ideas?  I see I am not alone.....

29MC29
Newbie

I am having speed problems (especially with videos).  Videos start and stop in spurts.  My router is a Model 327W.  This problem happens a few time every week.  I unplug and restart the router as well as my laptop.  Sometimes this seems to work, but only temporarily.  Thank you.

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Agon123
Enthusiast - Level 2

Ok. can you address my problem?

I have slow download speeds in Washington DC. I've had this problem now for around 3-4 weeks best I can guess. This is after calling Verizon and having them "fix" this problem back in February. You can see my posts for a description, but basically, my modem claims that I have a 3MB/.8MB connection, but my actual speeds are less than 1MB download. I've tried various speed tests sites, Netflix (low quality resolution), webpages are slow to download, etc.

So now what?

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brodie
Enthusiast - Level 1

During the day with Verizon speed test for a nominal 3meg line, download is 2.7meg approx, in the late afternoon it slows down to less than 900k.  upload is fairly constant at 750-860. It appears to me that you do not have enough bandwidth to support your traffic load at the service office. On phone lines the ratio used to be 10-15 lines/trunk. What is your ratio for internet bandwidth? I think that my problen is a central office capacity issue. Please reply.

Thank you

nospeedinternet
Enthusiast - Level 3

They call it congestion.

I have had a slow broadband in the evening since December. Called support many times and one called me back and told me that Verizon needs to upgrade their equipment and there was nothing that could be done and they had no date on when or if they was going to upgrade.

I am getting 0.56mb/s download 0.65 upload at the time of this post.

It's that way everyday and it's a 3meg line. PRC LLC calls and tells me it's fixed but never does a follow up.

If it's not fixed in the next month a wireless provider is about to go online here and that will end my 10 years of being a Verizon DSL customer.