An Accepted Solution is available for this post.
Slow DSL speed in Southern NJ and Clear 4G
mikewiz1962
Enthusiast - Level 2
โ€Ž06-30-2013 05:57 PM

For the past 2-3 weeks or so, my family and I have noticed a decrease in our DSL speed. Speed Test is showing 1.5 where we had been getting close to 3. Chatted with service on Saturday and as usual, it was a terrible experience. They told me nothing was wrong with my line. 

I am tired of the slow service and am now looking at Clear's 4G service. Does anybody have any experience with them?

0 Likes
17 Replies
An Accepted Solution is available for this post.
smith6612
Community Leader
Community Leader
โ€Ž06-30-2013 09:54 PM

I can help get your line back at the 3Mbps mark, and perhaps higher if it's capable and it's on the right type of gear. As for Clear, I've heard some good things about them, but be aware it is Wireless. You're going to have periods of congestion, you'll have to manage with signal strength, and you may be subject to throttling for "excessive consumption," whatever that means.

I don't have Clear in my area though. I can only chime in based on what I know and see from Forums.

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to smith6612
โ€Ž07-01-2013 05:04 PM

What suggestions do you have? The slow speed is with a computer directly connected to the router and with devices connected wirelessly.

0 Likes
An Accepted Solution is available for this post.
smith6612
Community Leader
Community Leader
In response to mikewiz1962
โ€Ž07-04-2013 02:34 PM

To start, let's get the transceiver stats in the modem. This will let me get a ballpark estimate of where your line should be in speed, and also perhaps the reason why your speed was turned down. Just let me know what modem or router model you use from Verizon if you don't know how to get this information.

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to smith6612
โ€Ž07-04-2013 03:58 PM
Netgear 600-dgnd3700. Only 6 months old. It replaced a dead westsell modem
0 Likes
An Accepted Solution is available for this post.
dslr595148
Community Leader
Community Leader
In response to mikewiz1962
โ€Ž07-05-2013 05:42 AM

#1 For the purpose of giving the steps, I will assume certain things.

a) The Default LAN IP of your DSL modem combo was not changed.

b) You do not have a RJ-45 WAN port of a RJ-45 WAN port router conencted to the dsl modem combo.

#2 Type in 192.168.0.1 into your web browser and press enter.

#3 Type in the user name & password.

Default user name is admin

Default password is password

#4 In the router go to Router Status -> Show Statistics

#5 Copy and poat the info from that screen.

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to dslr595148
โ€Ž07-12-2013 12:07 PM
System Up Time 24:14:48
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoE79530289825401301831624:13:20
LAN1100M/Full1644241659403343724:14:34
LAN2Link down
LAN3100M/Full
LAN4Link down
WLAN b/g/n300M3930532467360488442324:14:06
WLAN a/n300M70919961629905804111724:14:00

ADSL LinkDownstreamUpstream
Link Rate3360 Kbps864 Kbps
Line Attenuation33.5 dB21.0 dB
Noise Margin29.7 dB12.0 dB

 

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to mikewiz1962
โ€Ž07-12-2013 04:51 PM

Network Diagnostics test

The Network Diagnostic Tool results below will be used by our Verizon Technical Support Team to review your computer settings. 


Analysis information:


Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 705.03Kb/s
running 10s inbound test (server to client) . . . . . . 352.61kb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_25

------ Web100 Detailed Analysis ------
Client Receive Window detected at 66560 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 75.13 msec; the Packet size = 1452 Bytes; and 
There were 51 packets retransmitted, 103 duplicate acks received, and 122 SACK blocks received
The connection stalled 8 times due to packet loss
The connection was idle 3.15 seconds (24.23%) of the time
This connection is network limited 99.59% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to: 
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Client IP address not found. For IE users, modify the Java parameters
click Tools - Internet Options - Security - Custom Level, scroll down to
Microsoft VM - Java permissions and click Custom, click Java Custom Settings
Edit Permissions - Access to all Network Addresses, click Eanble and save changes

0 Likes
An Accepted Solution is available for this post.
smith6612
Community Leader
Community Leader
In response to mikewiz1962
โ€Ž07-14-2013 02:37 PM

Thanks. You have a good line there. I'll send you some contact information to someone who can get your speed increased to 7.1Mbps if available, maybe 10Mbps if ADSL2 is available. In addition, they can check for and help to work around congestion.

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to smith6612
โ€Ž07-16-2013 07:08 AM
When will you be sending me the info? I need to get this resolved as I can't continue to pay for this poor connection!
0 Likes
An Accepted Solution is available for this post.
smith6612
Community Leader
Community Leader
In response to mikewiz1962
โ€Ž07-16-2013 08:32 PM

I sent the info a few minutes after I posted that above. Click on the yellow envelope to the top right of this page, or just click this link to see my message: http://forums.verizon.com/t5/notes/privatenotespage

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to smith6612
โ€Ž07-17-2013 04:29 PM

Thanks. I have reached out to him and waiting for response.

Today, my DSL is way off. I am getting very frustrated.

0 Likes
An Accepted Solution is available for this post.
smith6612
Community Leader
Community Leader
In response to mikewiz1962
โ€Ž07-18-2013 12:03 AM

You're welcome. Let us know how it goes!

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to smith6612
โ€Ž07-18-2013 05:46 AM
Appreciate the help but it is still way too slow. I had good speed up until the past month or so. I need better service and actually, I am not getting the speed that I am paying for. I have all of the speed test results saved and will forward this to Bbb and others. Plus, I am moving on to another ISP.
0 Likes
An Accepted Solution is available for this post.
MysteryB
Enthusiast - Level 3
In response to mikewiz1962
โ€Ž07-18-2013 06:22 AM

They're doing it on purpose.

http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/DSL-Internet-Drops-Tech-Support-it-Ter...

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to MysteryB
โ€Ž07-18-2013 06:31 AM
By chance, are you located in Southern NJ?
0 Likes
An Accepted Solution is available for this post.
MysteryB
Enthusiast - Level 3
In response to mikewiz1962
โ€Ž07-18-2013 07:41 AM

No, Western MA.  It's happening all over the country from what I've read and getting worse.

0 Likes
An Accepted Solution is available for this post.
mikewiz1962
Enthusiast - Level 2
In response to MysteryB
โ€Ž07-18-2013 05:14 PM

Agree that it seems to be happening in various places. Veirzon does not seem to care. I would try their FIOS but it is unavailable in my neighborhood. I guess I am ordering Clear 4G tonight and will report back on how well it works next week.