1 Solution
Hi,
For the last 2 months I have had slow download speeds but tech support refuses to help me because I can get normal speeds to my nearest hub, but ANY hub beyond that is useless.
I am in Tampa and using the speed check at verizon.net/speedtest I get...
Alabama -
Your download speed is 0.788 Mbps.
Your upload speed is 36.182 Mbps.
Georgia -
Your download speed is 0.574 Mbps
Your upload speed is 36.263 Mbps
Florida -
Your download speed is 42.578 Mbps
Your upload speed is 35.926 Mbps.
Almost every hub I have tried is the same slow download speed, except for Arizona, for some reason that one gives me decent results. These results are repeatable every time.
My package is 35/35. So as long as I only connect to web servers in Florida, my internet is fine, but anything else is unusable. The Verizon tech support person said I should clear my browser history, and said that those speedtest results only work in your own area. OK whatever.
Speedtest.net testing out of Ft. Myers is giving me 1.24 Mbps down and 14.78 Mbps up.
Speakeasy.net testing out of Atlanta is giving me 12.23 Mbps down and 23.63 Mbps up.
Both speedtest and speakeasy give me wildly different results at different times of the day. Ranging from 0.5 Mbps to 40 Mbps.
All speed tests were run just now.
Solved! Go to Correct Answer
Issue is possibly resolved. Rebooted gateway at the CO. 1000 customers were affected.
Sucks that we had to fight to get something done.This could have been resolved a long time ago if our local network tech knew how the internet works. That should be a qualification for any network job. You should know what the internet is.
W0rd and I must have gotten somebody's attention. Both of us have techs coming out tomorrow, saying they're going to plug into the ONT and contact Level 2 network support. Hopefully they'll find something and fix it.
I carpet bombed Verizon today. Hit up their Facebook, emailed a random email address supposedly linked to the Customer Advocacy group, and told my tech from yesterday to follow up with his boss.... Something got somebody's attention!
Issue is possibly resolved. Rebooted gateway at the CO. 1000 customers were affected.
Sucks that we had to fight to get something done.This could have been resolved a long time ago if our local network tech knew how the internet works. That should be a qualification for any network job. You should know what the internet is.
Awesome! I just tested my connection here in the Seffner/North Brandon area, it's back to normal. Thanks everyone for being equally as persistent with support until it was resolved and for keeping us posted on results - w0rd, you rock.
We KNEW it wasn't our routers. Glad to be back up to speed. I guess I should cancel my tech call now.
From MLAB's test
and from verizon's speed test
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 23.35Mb/s
running 10s inbound test (server to client) . . . . . . 30.43Mb/s
It's a Festivus miracle!
Every speed test I run across the country says 30mbps. I get 0 packet loss. Pingtest's line quality is an A.
Stinks that it took so much work to get anything done, but I'm glad it's fixed!
Congrats everyone on being persistent and annoying. Whoda thunk it that a problem affecting multiple users might have had a root cause further upstream than the last couple feet of fiber?
*Seffner group hug*
Start a new topic or ask questions in the open forum.
