Slow Internet Speed BUT NOT on speedtests? Trans data available

[noxbaile]

Hi!

I am currently signed up for a 1mbps  connection, however my speed is always capped at 160 kbps! That is unless I run the verizon speed test or use the one on speedtest.net 

I always get the right speed ( 1 mbps) but this is only when doing the speed test otherwise no matter what I download is always capped at 160kbps, tech support failed by just looking at the speedtest result and telling me I was fine.

I have a westell 7500 Modem.

and here are my results on the trans

Transceiver Statistics Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED   Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 1184 448 Margin (dB) 26.2 27.0 Line Attenuation (dB) 44.0 21.0 Transmit Power (dBm) 6.8 12.1

[smith6612]

Download this file and tell me what the speed you get in KB/s (Kilobytes a second) is. Also, are the speeds you see consistent throughout the day and night or are they improved during the morning hours?

ftp://fedora.mirrors.tds.net/pub/fedora/releases/15/Fedora/x86_64/iso/Fedora-15-x86_64-DVD.iso

[noxbaile]

Sorry for the late reply..

it hovers from 80 kbps to 130 kbps.

Its always pretty consistent, usually the cap is always 170 kbps.

Thanks for your concern!

[smith6612]

OK. Visit this website and post up the results of the Traceroute you obtain. If the traces do not end with one or two rows full of stars, you will see the final line in each trace contain something along the lines of pool-xx-xx-xx-xx-yourarea.dsl.verizon.net which would contain your IP address. Remove the IP address from the trace and then post up the results you've obtained.

http://www.giganews.com/line_info.html

[noxbaile]

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 0 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 0 ms
3 xe-1-0-0.er2.iad10.us.above.net (64.125.25.50) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 28 ms 0 ms 0 ms
6 P11-0-0.NWRKNJ-LCR-02.verizon-gni.net (130.81.29.191) 10 ms 9 ms 9 ms
7 P12-0.NWRKNJ-NWRKNJ02-ERXG03.verizon-gni.net (130.81.136.9) 14 ms 10 ms 10 ms
8 * * *
9 * * *

news-europe.giganews.com

1 vl201.gw2.ams.giganews.com (216.196.110.2) 16 ms 0 ms 0 ms
2 94.31.33.37 (94.31.33.37) 16 ms 0 ms 0 ms
3 ge-1-2-0.mpr2.ams5.nl.above.net (64.125.26.149) 0 ms 0 ms 0 ms
MPLS Label=703163 CoS=0 TTL=0 S=1
4 so-2-1-0.mpr2.lga5.us.above.net (64.125.31.182) 86 ms 86 ms 86 ms
MPLS Label=324102 CoS=0 TTL=0 S=1
5 xe-0-3-0.cr2.lga5.us.above.net (64.125.29.57) 104 ms 86 ms 108 ms
MPLS Label=621949 CoS=0 TTL=0 S=1
6 xe-0-1-0.er2.lga5.us.above.net (64.125.27.65) 86 ms 86 ms 87 ms
MPLS Label=687684 CoS=0 TTL=0 S=1
7 xe-0-0-0.er1.lga5.us.above.net (64.125.26.157) 86 ms 131 ms 86 ms
8 0.xe-8-2-0.BR2.NYC4.ALTER.NET (204.255.168.25) 87 ms 87 ms 87 ms
9 0.ge-8-1-0.NY325-BB-RTR1.ALTER.NET (152.63.18.38) 94 ms 94 ms 94 ms
10 P11-0-0.NWRKNJ-LCR-01.verizon-gni.net (130.81.29.189) 85 ms 85 ms 85 ms
11 P8-0.NWRKNJ-NWRKNJ02-ERXG03.verizon-gni.net (130.81.33.141) 86 ms 86 ms 85 ms
12 * * *
13 * * *
14 * * *

Max number of unresponsive hops reached (firewall or filter?)

Sorry I know I ididn't remove the IP...but that isn't my IP..is it? IP config tells me its something else..

Thanks for ALL your help so far smith...hoping for the best.

[smith6612]

Your IP isn't even there since the trace didn't complete enough. But it did give me what I'm looking for. If what you're seeing isn't due to packet loss or congestion between the edge router and your PC, I'm placing good bets on your line having issues as a result of being on one of Verizon's Juniper ERX edge routers. In this case, what I would suggest doing is asking Verizon to move your line from a Juniper ERX to an available Redback router (there may not be one available; Verizon is phasing these out). Without knowing for sure what equipment you're actually going through, the problems people see with the Junipers tend to stend from the use of Alcatel Litespan equipment, mainly on remote DSLAMs (the device that generates a DSL signal) that results in an incompatibility between the Junipers and the Litespan equipment. I don't know for sure what is causing the incompatibility for usre, since I don't work for Verizon nor do I have such equipment to play around with, but the problem causes trouble for a lot of people. As soon as you're moved off of a Redback and Redbacks are retired, there's really not a whole lot of hope to get your speeds back short of getting some nasty tweaking done to the operating system you run. Even that isn't solid, since it only delivers full speed to particular servers.

So as some say it; people on Litespan and stuck with Juniper equipment are dead in the water. No hope except for FiOS or another provider. If you want to get moved off of the Juniper, register an account on DSLReports and visit their Verizon Direct forum. Ask them to move you from a Juniper edge router onto a Redback edge router. If they are unable to do that, contact me at DSLReports via PM (I'm Smith6612 there as well) and I'll get you in touch with someone who can typically get these issues solved.