I am having very slow internet speeds. When I go to a news site and the videos keep buffering over and over again, this is ridiculous. When I signed up for this internet they asked if I use the internet for games, videos or movies. I told them yes, and this is what I get. I try to get movies and things start and stop at random. I moved from Time Warner Cable internet to Verizon because they promised I would have no problems. Ever since I had the phone and internet installed it has been problems. Right from the installers not checking lines inside the house to lieing about even coming into the house to check things. I need help to get this resolved.
#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?