Verizon's internet is atrocious!! I'm disappointed (and glad) to see that someone else is experiencing the exact same problems we are. They insisted that it was OUR router, but our router worked perfectly fine 3 months ago when we had internet service from CenturyLink. Even with the lowest internet with CenturyLink, we didn't have this many problems, and we, too, are paying extra for our "high speed internet" to be "enhanced". It must be enhanced with pretend awesomeness, because our internet cut out every 10-20 minutes yesterday. I'm thinking of switching, myself.
I would have called tech support, but I'm getting sick of asking the Indian folks to repeat themselves. Plus, they would have just told me, again, that it was the router. It's a go-to fix for them.