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Recently, I upgraded to 50/25 fios from 25/25 and installed a new Rev. I router. Since then I have had upload speed problems, and Verizon even sent me a replacement router. All connections are hard wired using Cat 5e or Cat 6 cables.
Today, I tried to upload some large files (2-4 GB) and it was taking anywhere from 3 to 12 hours, indicating a very slow upload speed, probably less than 1 meg. I tried several different file transfer services and FTP servers, and all were glacially slow. However, since my internet speed looks fine when testing using the offical Verizon site (to the closest server), they won't look into the matter any more beyond resetting my ONT, which didn't help.
When I test using any other web site, the upload speed is always very fast (over 50 meg), but upload is always far below what I should be getting (5 meg or lower). If I test using the official Verizon site connecting to one of their servers farther away, the download speed stays the same, but the upload speed drops drastically. Verizon tech support didn't care about this since they only consider the test to their closest server as valid.
Also, Verizon has another speed test web site (link below) that they refuse to acknowledge the existence or the results of that consistently shows that I have low upload speeds. As usual, my download speed is fine.
http://www.verizon.com/home/fios-quantum-internet/speedtest.html
My upload speeds were never a problem until I "upgraded" to a faster internet speed. I need to move a lot of large files often and need this to work better, but it seems like Verizon techs just want to get rid of me because it checks out on their end and it passes the only speed test that they will consider.
Any ideas what else I can try? I guess I could reinstall my old "slow" Rev. D router, but that seems like a step backward, and I would lose the gigabit LAN and N wireless improvements.
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Usually with Safari browser on the Mac, but similar speeds using dedicated Hightail upload app. Tested at same speed using Firefox on a PC running WIndows 7 that has run the FIOS optimizer. Even slower when using Dropbox client folder installed on Mac desktop.
I usally only run Macs, but have a PC for testing purposes. Seems to always be slow no matter what I do, but only for uploads.
Again, when running tests at online speed test sites, my upload speed drops off drastically when testing to any server other than my closest ones, but download always stays high, even to distant servers. When testing coast to coast, download speeds stay around 58 Mbps, but upload drops to 5 Mbps.
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Well....I've noticed similar results when using various servers at speedtest.net. With local servers I get maximum down and upload speeds. If I click through some west coast servers, I usually get the same download speeds as with a local server, but upload speeds are reduced considerably.
I can't explain this. The vagaries of the Internet? Or something with Verizon's routing. I don't know.
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Kestrel -
I am having the exact same issue. I recently upgraded to 50/50 service. When I first tested it, I got the expected speeds. But the upload speed degraded a day or so later. Depending on the server selected in Verizon's speed test, I get anywhere from 1 Mb/sec to occasionally as much as 20 Mb/sec. I am also on a Mac and have tested with multiple computers, multiple ethernet cords, multiple router ports, multiple speed test web sites and multiple server locations. Download continues to be >50 Mb/sec on all tests.
Three long calls to support were not helpful. That included them rebooting my system and sending me a new router. Then they finally sent a tech to verify the slow speeds but it took a half an hour for him to get the speed test running on the crappy tablet they gave him. He was supposed to come back yesterday because they were going to change something at Verizon's site (PON card ?) and they insisted he be here for that, but he never showed up. I called support again and they said they would make the change last evening.
So when I got up this morning I ran the speed test and wow - uploads speeds were around 40 Mb/sec so I figured they solved the problem. But now, a little while later they are back around 5 Mb/sec.
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I have had the same problem since Apr. I pay for 15/5, I'm getting download speeds of 24.5, but my upload speeds range from 0-1 MB. Usually the Verizon speed test time out on the upload part. The weirdest thing is that my Ipad and the technicians device get 4-5 on the upload speeds. However, nothing has changed on our computers (2 windows 8 and 2 windows 7), but all them have the same upload problem. All 4 of them work fine on other networks.
Verizon and I have tried:
1. reseting router (10 times)
2. replacing router (twice)
3. replacing verizon box (once)
4. resettting stuff on their end (3-5 times)
5. turning off wifi devices (2 times)
6. connecing hardwired (everytime)
Once time I got my PC to goto 4.5 upload after turning off the other wifi devices, but I never again had the same sucess.
Verizon, FIOS is your flag ship product, how hard can this be? The IPAD and the technicians device are getting 4-5 upload, but all PCs are getting 0-1. Figure out the issue, and make the fix accessible to all your phone and technicians so everyone knows what to do when this problem occurs. For now, my internet speed is terrible because the upload issue is slowing everything down.
Next, your customer service has had some good points and some bad points.
Bad:
1. Verizon really wants to blame the customer's computer. So, the problem is suddenly on all 4 PCs, 2 with windows 7 and 2 with windows 8, and it is the computers problem? All 4 computers work properly on other networks, and it is the computer's problem? I have a great idea, bring your own PC to my house and see if that fixes the problem. If it does, then make my settings the same as your computer and spread the word to everyone else to so that everyone knows what to do. However, I really doubt your PC will get the proper upload speeds either....
2. Technicians like to run through the same steps that other tecnicians have already tried numerous times. Lets see, I have been on the phone and chat and had a tecnician at the house. I have spent 10-15 hours on this problem, do I really need to waste more time going through the same steps I have tried numerous times before? Ask your CEO if he wants to do the same things over and over again with no results? I have an idea, treat your customers like your CEO, and don't waste their time.
3. stop shooting in the dark, listen to the details of the problem. To me, it is pretty clear that something on your side of the network is seeing PC uploads and squezzing the bandwith. If that is the case, do something on your end and/or tell users how to prevent this problem with a specific settings change.
Cheers
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Tested slow again several times using the official Verizon speed test. Called and got a supervisor who had me run a traceroute, and he said it showed that there was a problem within Verizon's network because it timed out before hop 6. He started a ticket and said that a network technician would call me, but none has and it has been 6 days.
Still seeing the occasional slow test using Verizon's test, but upload ALWAYS tests slow using an HTML5 speed test (download is always perfect), usually about 5 when it should be 50. Still seeing traceroute time out before hop 6 as well.
Same old story. 9 months of trying to get the speed I am paying for- Verizon keeps saying that they will do something, but never do.
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Well, after 2 technician visits I finally got the attention of a supervisor. He came this morning, along with another person, but everything was already working as expected - I was finally getting around 50 Mb/sec upload. They said they did something at their end.
All well and good except that I just did a test this evening and the upload speed is again around 1 Mb/sec.
I've definitely noticed this trend before - very slow in the evening and then faster in the morning.
What the heck is going on? Why do they promote 50/50 internet when they cannot reliably deliver it?
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Google slow upload speeds with Realtek nics and see many examples of this.
Have 2 machine with ECS motherboards with built in Realtek nics, some days they are fine but most of the time they show speeds of 85/8. Have a couple of other machines with broadcom nics they always show 85/85
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3 hours on the phone with Verizon last night. Someone there had closed my ticket saying that they had tried to contact me 3 times, but no one ever did...
Finally got to speak with a network technician, and he basically said that slow upload speeds are normal and that (as usual) if the Verizon official speed test runs ok, then it is fine. Nothing he said would explain why for example a test on testmynet would show that I have an 89% slower upload speed (2.4 M tested) than other FIOS users that have run the test to that same site, or why sending a 10MB attachment on an email used to go almost instantly and now takes minutes.
He said to call back if the Verizon test shows slow upload speeds, and I said that is what I did last week and I never got anywhere.....
He did rebuild my connections and renewed the lease, but now the NDT shows half duplex when the router shows full duplex, and I can't seem to change it.
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Verizon ad touting not just the tested upload speed, but the actual time it would take to upload files:
http://campaign.verizon.com/fasterspeeds/
According to that ad (which is used to entice people to sign up for equal upload / download speeds), it should take 40 seconds to upload a 250 MB file with their 50/50 service.
I just uploaded a 230 MB file to several sites, and by far the fastest one (Hightail) took 7 minutes 38 seconds. Almost 6 times longer than promised, and only 17% of promised speed.
Other sites were much, much slower: Dropbox (paid account) too 41 minutes, WeTransfer took 32 minutesfor the 230 MB file.
I also tried with a smaller 5 MB file to iCloud (Apple) and it took 15 seconds vs. the promised Verizon speed for a 30 MB file of only 4.8 seconds (7 times slower than promised).
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The best part is that one that site, the charts don't compare FIOS speeds to their cable equivalents.
I can understand if they say "hey, we offer up to 500/500 which cable does not" but the way they do it is misleading.
Of course 15/15 and 25/25 is faster than 5mbps... of course 50/50 is faster than 25mbps.
What they really should be doing is saying hey, we offer 15/15 for x amount which is cheaper than cable which offers 15/15 for y amount a month.
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I had posted to this post a while back and thought I would update what my resolution was. I had kept pushing for something to be done with the PON card and nothing was done. On a second route though I was also pursuing getting my speed upgraded to 150/150. Once you get above 75 you get moved to a GPON instead of a BPON card which has better throughput and such so that saturation isn't such an issue. Also, in my case, I had a Verizon Tech tell me the gpon infrastructure was all in place but they hadn't activated it for my neighborhood yet. So I pushed that route and got them to activate it in my area and start offering it (they weren't offering it before me). I am the first one up to the 150/150 package but it did fix my problem. I know upgrading to a faster package is not ideal for a solution but I was actually okay with it. I was looking to upgrade anyway just wasn't going to do so until my speed issue was fixed so this killed to birds w/ one stone for me.
Also - while I will probably stay on the 150/150, it is possible to downgrade back to your slower speed after the install and still be on the better GPON instead. Just sayin....
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Thanks for the info - that may be the only option, other than switching providers, but the upgrade from 50/50 to 150/150 is $50-$70 more per month. If I could get even half of the speed I am paying for, I would be happy.
Now my speed is testing slow every night, starting around 9 PM and lasting until after midnight on the official Verizon speed test site. Of course, I am still stuck because Verizon says that they need a tech at my house when the speeds test slow in order to do anything, and they can't be here at that time.
I have screen shots of the Verizon speed test from every day for the last week showing upload speeds of less than 20 Mbps (and below normal download speeds too) , but Verizon still says that there isn't anything they can do about it besides send another tech out (during the day when it usually tests fine so they won't do anything else).
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After I wasted enough of their time troubleshooting over the phone and having 3-4 techs come out during the day when it tested fine for me, they finally scheduled to have a tech come out around like 6 or 7 PM.
This was during the winter mind you and he was actually standing outside in the cold behind my house by the ONT with his laptop plugged in directly.
A lot of the times it seems like the higher level techs that're sitting cozy at the office are hard to get a hold of and even then, I had a different Tier 2/3 tech handle my case each time and they kept having me troubleshoot from square one which was very annoying.
They didn't have the same person taking responsibility for the trouble ticket to completion and is a terrible way to run things.
If you work with the forum support team here and gather enough data they may be able to arrange to have a person come out after hours when the issue occurs.
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I thought I should add to the experiences I've recently had and noticed now in these forums regarding an unusual/seemingly-unexplainable lack or imbalance in UPLOAD speeds compared to Download... (we're talking less than 1 when I have a 50/50 optical FiOS plan)
For my particular setup: my computer is hardwired to the Verizon router downstairs (they sent me a new one yesterday due to the continued issues of having a speedtest result of 50+ (download) "over" (less than) 1 (upload)..)
So it happened to me again today. Last night, during peak hours, I was getting 56:64 Internet speed.
Yet: just a moment ago, I was going insane seeing a 12ms "ping" with 58 download, but 0.8 "upload" speed results. And yet all my mobile wifi connected devices were blazingly fast.
So, considering I've been DVR'ing the Simpsons marathon, plus the news is about to record, I didn't want to go through YET ANOTHER RESET of the router (I've been through it way to many times to mask the real problem)..
So I decided to try something just now, and problem solved:
All I did was reach behind my computer, disconnect the ethernet (internet) cable going into my computer (I'm running a Windows 7 Professional 64-bit setup, fyi)...
and I counted to 10.. and plugged it back in (I even left the browser and other programs open and running).
Then I went to the speedtest page and clicked "refresh" (using Firefox), and I ran the speed test again.
Problem miraculously solved:
Right now: 58.52 download, 65.23 upload (11ms ping)
I hope this helps some of you out there. It's been a hair-pulling issue, after a new set top box, a new router, and new upgraded 50/50 plan, constantly unplugging and resetting the router ad nauseum.. with this randomly (but increasingly) present upload "lack" compared to the download consistency... I will deal with it on the phone tomorrow. I've wasted enough time with verizon on the phone and through the mail system for new equipment this week...
But hope this helps all of you out there!
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Like all the others on this thread I experienced normal download speeds and slow upload speeds ever since January 12 2014. Download speed is steady 9.4 or higher Mbps download and upload speed between 0.25 Mbps and .5Mbps on a 25/25 contract. Called numerous times and always had to go through the same set of steps from square 1. Every time they balked when I said I had a Macintosh instead of a PC and couldn't fix it unless I could run the In Home Agent software.
Finally they sent a tech out with a tablet and he said they couldn't support my setup because I had all my machines hard wired to my own router with a single 100 Mbps hard link to the Verizon router. I had to disconnect one of the Macs and connect directly to the Verizon router to prove the problem persisted even then. He experienced the same speed problem but couldn't figure out what was causing the problem and he just left and the ticket got closed even though nothing was fixed.
Opened another ticket in June and went through the same hours of stepping through the same steps and getting a new router with no change. The most frustrating thing about this problem has been that unless I called every weekend the tickets just got closed with no feedback or email asking if my problem was really fixed.
I have had to get on the phone to have it reopened once it is closed because once it is closed it doesnt show up on My Verizon and says I have no open tickets.Has anyone found a way to send an email to say that a closed ticket should be reopened?
Finally on 25 August 2014 the problem fixed itself. Still working now 4 days later on the 29th.. I get steady 9.3 to 9.5 Mbps upload and download on all my machines, old Windows XP laptop, newer Windows 7 laptop, and several Mac OSX 10.7 Lion and even the OSX 10.6 Snow Leopard machines. There were no changes on my part and no explanation from Verizon. Oh well, at least it's getting the same speed down and up!
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Can anyone interpret the following Verizon NDT report that I just ran? I was told earlier in this thread that my buffer settings were too low, but I did change them using Cocktail, and it only made it slightly worse. The software tool that Verizon recommends for changing the settings is the Apple Broadband Tuner, which is badly outdated (at 9 years old and version 1.0) and has not supported by supported by Apple for any of their last 3 operating systems.
What concerns me here the most is the packets, acks, and SACK figures which might indicate a problem, but I don't know what they are. I assume they show packet loss, since my earlier posting on this thread of NDT results says "No packet loss was observed" there instead.
Also not sure why it is set to half duplex operation. It was full duplex on the earlier NDT from July.
Just trying to solve my slow upload problem, and also trying to solve an issue where someone could not successfully send me a file - the file would get corrupted and the connection would get interrupted repeatedly. Any info would be appreciated so I can plead my case to Verizon more effectively.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 41.30Mb/s
running 10s inbound test (server to client) . . . . . . 38.16Mb/s
------ Client System Details ------
OS data: Name = Mac OS X, Architecture = x86_64, Version = 10.8.5
Java data: Vendor = Oracle Corporation, Version = 1.7.0_67
------ Web100 Detailed Analysis ------
Client Receive Window detected at 270080 bytes.
100 Mbps FastEthernet link found.
Link set to Half Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 12.23 msec; the Packet size = 1448 Bytes; and
There were 535 packets retransmitted, 2047 duplicate acks received, and 2547 SACK blocks received
The connection was idle 0 seconds (0%) of the time
This connection is sender limited 65.97% of the time.
This connection is network limited 33.83% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Client IP address not found. For IE users, modify the Java parameters
click Tools - Internet Options - Security - Custom Level, scroll down to
Microsoft VM - Java permissions and click Custom, click Java Custom Settings
Edit Permissions - Access to all Network Addresses, click Eanble and save changes
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Finally, I got a tech that was determined to solve my issue. My service was switched to GPON and that immediately increased my actual upload speeds (as tested by uploading files - NOT the speed tests) to about 2-3 times what they had been just before the switchover. Also, the nightly slowdowns as measured by the Verizon speed tests have stopped. Packet loss issue is gone now too.
HOWEVER, the upload speed is still slower than it should be. When uploading a 240 MB file, it now takes 3 minutes to the very fastest sites (Hightail and Google G-drive), while taking over 10 mintues to most other file transfer service sites. Verizon says that it should only take 40 seconds for a 250 MB file upload on their 50/50 service, which is what I have. So the actual upload speed is still at least 4 times slower than Verizon says it should be. Also, after uploading the 240 MB file to these sites, the same file is 2-4 times faster to download from those sites than it was to upload, presumably from the same server through the same route.
Online HTML5 speed tests show that my upload speed is between 9-18 Mbps (about 3-5 times slower than it should be). As usual, download speeds are always fine.
All tests are done hardwired. It isn't the router - tested by connecting directly to the ONT via ethernet showed no faster upload speeds. Tried changing send and receive buffer sizes with no effect.
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Can somebody or a few of you please test your internet (particularly upload speeds) using one of these HTML5 speed tests and post your results here, along with your contracted Verizon speed tier?
Just seeing if others have the same issue. My download speed always reports fine using those, but upload is always only at 10-30% of my provisioned speed. (5-15 Mbps actual instead of the 50 Mbps it should be)
Thanks
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Speedofme never would test my upload speed. Testmy showed my upload as 3.9 Mb/s, but upload as 160 Mb/s, that on a 75/75 FiOS plan.
Neither of those tests give me any confidence in those test sites considering that I consistently see at least the speeds I'm paying for when doing real world uploads and downloads and measuring them with DU Meter.