Still 1Mbps after upgrade to 7.1Mbps
kodiak_marmoset

I upgraded to enhanced high speed internet on Monday to 7.1Mbps. Speed is still bleow 1Mbps after several calls to Billing and Tech Support. Getting a major runaround from anyone on the phone. Modem stats are below

  

Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data PathINTERLEAVED
 
Transceiver InformationDown Stream PathUp Stream Path
DSL Speed (Kbits/Sec)1184287
Margin (dB)24.235.5
Line Attenuation (dB)38.618.9
Transmit Power (dBm)6.112.0

Tech support on Thursday  said they had to escalate the issue and someone would call in 24 hrs and no one called. TS on Saturday said she would have to call me back in 2 days, no call back. I need some more help on this one.

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Re: Still 1Mbps after upgrade to 7.1Mbps
kodiak_marmoset

traceroute to, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 ash-bb3-link.telia.net (80.91.248.156) 0 ms ash-bb4-link.telia.net (213.155.130.2) 0 ms ash-bb3-link.telia.net (80.91.248.156) 0 ms
4 ash-b2-link.telia.net (213.155.133.227) 0 ms ash-b2-link.telia.net (213.155.133.229) 0 ms ash-b2-link.telia.net (213.155.133.189) 0 ms
5 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 1 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 1 ms TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 1 ms
6 130.81.22.255 (130.81.22.255) 10 ms 10 ms 10 ms
7 P8-0.PGHKNY-PGHKNYSH-ERXG01.verizon-gni.net (130.81.33.233) 18 ms 19 ms 19 ms
8 * * *
9 * * *
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13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * *Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms
3 te0-7-0-25.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms 0 ms te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms
4 te0-2-0-2.ccr21.lon13.atlas.cogentco.com (154.54.76.110) 8 ms te0-1-0-7.ccr21.lpl01.atlas.cogentco.com (154.54.78.6) 10 ms te0-2-0-0.ccr21.lon13.atlas.cogentco.com (154.54.28.158) 8 ms
5 te0-5-0-4.ccr21.bos01.atlas.cogentco.com (154.54.85.213) 76 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com (154.54.1.93) 78 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com (66.28.4.189) 78 ms
6 te0-1-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.0.26) 81 ms te0-7-0-3.ccr21.jfk02.atlas.cogentco.com (154.54.44.37) 81 ms te0-4-0-6.ccr21.dca01.atlas.cogentco.com (154.54.42.21) 86 ms
7 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 87 ms te0-2-0-7.ccr21.dca01.atlas.cogentco.com (154.54.41.1) 90 ms te0-4-0-6.ccr21.dca01.atlas.cogentco.com (154.54.42.21) 90 ms
8 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 89 ms 91 ms 89 ms
9 uunet.iad01.atlas.cogentco.com (154.54.13.138) 104 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 132 ms 129 ms
10 P13-0-0.PGHKNY-LCR-01.verizon-gni.net (130.81.199.1) 145 ms P12-0.PGHKNY-PGHKNYSH-ERXG01.verizon-gni.net (130.81.196.139) 116 ms P13-0-0.PGHKNY-LCR-01.verizon-gni.net (130.81.199.1) 145 ms
11 P12-0.PGHKNY-PGHKNYSH-ERXG01.verizon-gni.net (130.81.196.139) 146 ms 117 ms *
12 * * *
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21 * * *
22 *Max number of unresponsive hops reached (firewall or filter?)

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Re: Still 1Mbps after upgrade to 7.1Mbps
smith6612
Community Leader
Community Leader

Heya Kodiak,

Thanks for sending me a PM about this to verify that your speed upgrade has gone through. The server hosting the forums went down while I was trying to post, and was down for some time (I gave up trying to post). Looks like you've been given 5Mbps service for the time being. How do your modem's Transceiver Statistics look now? I wonder if there is still some headroom left to give you 7Mbps.

One note, in your first post your upstream speed is out of sync. With a downstream speed of 1184kbps, your upload speed should be anywhere from 445-448kbps depending on what line modes you're using. In this case, you're on ADSL2+ so you'll likely see 445kbps. There's no actual speed difference between the two. At 5Mbps, your speed must be at 5888kbps download, with an upload speed of 861kbps to 864kbps. If any of these drop lower, your line is unstable.

The first post you mentioned suggests that you have a problem on your line somewhere that should be corrected. If you could post up your current stats, we'll use that as a base and go from there. Be on the look-out for random service drops.

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Re: Still 1Mbps after upgrade to 7.1Mbps
kodiak_marmoset

This is what I got the other night when I checked modem stats from NID:

Transceiver Statistics

 

Transceiver Revision

3.3.6.10.0.1

Vendor ID Code

4D54

Line Mode

ADSL_2plus

Data Path

FAST

 

Transceiver Information

Down Stream Path

Up Stream Path

DSL Speed (Kbits/Sec)

5888

863

Margin (dB)

10.6

17.5

Line Attenuation (dB)

38.5

18.3

Transmit Power (dBm)

7.1

12.2

 

After I got these modem stats from NID and hooked everything up the way it had been I did a speed test and download speed was 4.99 Mbps and upload speed was around .5 Mbps (I don't remember exactly what up speed was).

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Re: Still 1Mbps after upgrade to 7.1Mbps
kodiak_marmoset

I actually received a call back from someone at the Central Office (I think, she did not say) asking if my internet speed had been increased. I informed her that I did get a big improvement to almost 5Mbps download speed. She said that they had changed out some "equipment" on their end and it appears that cleared up a big part of the problem.

I am dissapointed that it took so many phone calls on my part and a good 4 to 5 hours on hold & being transferred between billing and Tech support and back again in order to receive a call back. Very annoying!

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Re: Still 1Mbps after upgrade to 7.1Mbps
smith6612
Community Leader
Community Leader

@kodiak_marmoset wrote:

This is what I got the other night when I checked modem stats from NID:

Transceiver Statistics

 

Transceiver Revision

3.3.6.10.0.1

Vendor ID Code

4D54

Line Mode

ADSL_2plus

Data Path

FAST

 

Transceiver Information

Down Stream Path

Up Stream Path

DSL Speed (Kbits/Sec)

5888

863

Margin (dB)

10.6

17.5

Line Attenuation (dB)

38.5

18.3

Transmit Power (dBm)

7.1

12.2

 

After I got these modem stats from NID and hooked everything up the way it had been I did a speed test and download speed was 4.99 Mbps and upload speed was around .5 Mbps (I don't remember exactly what up speed was).


Hmm, not terribly off base for the length of your line. It can likely be pushed to to the full 7.1Mbps speed if the transmit power is willing to be bumped up a bit more. Those stats are looking fine otherwise.

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Re: Still 1Mbps after upgrade to 7.1Mbps
kodiak_marmoset

It can likely be pushed to to the full 7.1Mbps speed if the transmit power is willing to be bumped up a bit more.

How would I go about increasing the transmit power? Is that something I have to ask Verizon to do? Thanks.

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Re: Still 1Mbps after upgrade to 7.1Mbps
kodiak_marmoset

OK, I did some research and found a post of yours on DSLReports that describes modem stats and what they mean. It appears that having a lower transmit power is better. Is this something that I can adjust in the modem settings? Not sure what you mean when you state "willing to be bumped up a bit" with regard to transmit power.

Also, I noticed that the modem stats show that the margin dropped significantly from 24.2 Down Stream/35.5 Up stream to 10.6 Down/17.5 up. Is this something to be concerned about? I wonder if it has to do with the very old wire running from the NID to the phone jacks then to the modem? A lot of what I see out there on forums argue about the last few feet from the NID to modem not as important as from the NID back to CO (or where ever service comes from).

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Re: Still 1Mbps after upgrade to 7.1Mbps
smith6612
Community Leader
Community Leader

In most cases, the old wiring is not a problem. If anything, the difference is a matter of .5dB to 1dB. There may be a difference in how  newer wiring handles noisier devices in your home if your wiring is older quad style cabling, but otherwise, that's it. Test at your NID if you're in doubt, and leave the modem synchronized for a few minutes to let things settle down.

The transmit power is determined by the DSLAM and the modem at the time of sync. Lower is often ideal for various reasons, but in some cases the power levels can be adjusted. Since this setting is automatic, Verizon could try setting the line to 7Mbps and see if it holds, despite the tools on their end showing your line at capacity. If it doesn't, then nothing has been lost 🙂

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