Still on hold....45 minutes so far.

[Mweiss224]

What can I say? I have been on hold currently for 45 minutes and counting. All do the simple fact the internet will not connect with my modem. Being in the software industry I already have done all of the trouble shooting I need to and need a support representative to check the connection on their end. Of course I have waited on the phone line for such a long time it is becoming hilarious. Verizon should not laugh at these matters because it's moments like this when i think what is going to happen when Google Fiber makes its way here in my area? Is there a reason for me to stay with Verizon? This wait does not justify customer retention.

[tns2]

MOdem.  WHat modem?  FIos doesn't use one.

You are talking to peers here.  And 45 minutes means they lost you or you are on a queue that does only Business hours.