Stumped on 50/25
itsdarkout
Newbie

Ever since I've upgraded to 50/25 I've been having really slow download speeds, and incredible upload speeds.. It doesn't matter what Speed Test I use, all are about the same. My wireless network is all 802.11n. I'm stumped! Maybe someone knows a trick or two?

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9 Replies
wrkn4livn
Newbie

Same thing happened to me. DVR playback was skipping and freezing. They sent me a new router and this seemed to inprove the situation but the speed went way down. Sometimes, I get over 50Mb. Mostly, it's around 3 or less. I think they want us to upgrade to the faster iNet service for the extra 10.00 a month. I'm looking at going back to Direct TV. DTV is now offering 200.00 towards the termination fee.

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somegirl
Champion - Level 3

Before we start poking at your wireless network, you need to run a wired speed test. This verifies that you are getting the provisioned speed from Verizon, and that the issue is actually in the wireless portion. If your wired speedtest says you're not getting the right speeds, then that needs to be addressed before any wireless issues.

itsdarkout
Newbie

Wired speed is fine. I know on wireless I'm not going to get the same speeds that I would on a wired network. It's just odd that my upload speeds are much higher then my download speeds.

Todd

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Vigz
Contributor - Level 1

I've been getting this same issue as well on wireless. The upload speed somehow is over 25 wirelessly while the download speed suffers lower than 50. I called Verizon Tech Support and asked them to replace the router. They did and the issue wasn't fixed. You could try buying a third party router. Something's telling me that the ActionTec router is pretty bad in terms of wireless speeds.

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itsdarkout
Newbie

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Tearuup
Enthusiast - Level 2

I had 35/35 and "upgraded" to 50/25 and having lag in gaming which I never had before.  Fios speed test shows speeds are 50/35 but if you go to www.speedtest.net then it shows only 28/25.  Interesting.

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Vigz
Contributor - Level 1

Are they throttling our speeds? A single mention of lowered wireless speeds to VZ tech support and they impetously defend their network saying "We only guarantee wired speeds".

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tns2
Community Leader
Community Leader

@Vigz wrote:

Are they throttling our speeds? A single mention of lowered wireless speeds to VZ tech support and they impetously defend their network saying "We only guarantee wired speeds".


No they are not throttling our speeds.  However the average customer does not have a Verizon wireless router that can go much beyond 20 Mbps over wireless.  There newer routers can go faster, but even so lots of things may keep you getting maximum performance over even those routers.  For the newer routers there are some tweaks you can make to get better performance.

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jmw1950
Specialist - Level 2

I too have been disappointed in the performance after the upgrade to 50/25 Quantum Service. However I offer a few observations about what is going on. Testing for speed within the Verizon Network reveals the connection is really is delivering the rated speed (and then some). However speed tests on various servers that are located outside the Verizon Network invariably produce disappointing results.

Unless you have a fairly recent version of the FiOS router, on wireless you are limited to 802.11g speeds, which in theory are up to 54mbps. That assumes a perfect world with no interference. Unless you happen to have an anechoic chamber to run your network in, you aren't going to get close to 54mbps. Real world generally tops out at around 20mbps for 802.11g.  Dual Band 802.11n can go much faster, but you need to have 802.11n devices, and no 802.11b/g devices active on the network.  If you want 802.11n wireless speeds, you can try to convinced Verizon to swap your router for one that supports 802.11n, you can buy a new router from Verizon (~$80 IIRC), or you can just buy a 802.11n wireless access point, and connect it up to your existing Verizon supplied router (don't forget to disable wireless on the Verizon supplied router).

My own belief is that Verizon has sold a lot of upgrades to Quantum Speeds, so the aggregate demand for bandwidth has gone up considerably. This does not appear to have been accompanied by a corresponding increase in available bandwidth upstream. I.E.. We are being constrained by Verizon's connections to the 'outside' world. Hopefully at some point Verizon will add the necessary bandwidth to enable the customers to actually utilize all of the connection speed they have paid for.

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