Swap Actiontec MI424WR Router
jimryan
Enthusiast - Level 3

Verizon needed to swap my Actiontec MI424WR router for performance reasons.  However I had a significant amount of time invested in my configuration so I was reluctant to agree.  Fortunately I had 7 versions of my configuration saved.  It was my understanding from talking with Verizon that I should be able to load saved configurations into the new router.  However when I go to do this I get ...

The configuration file that you are trying to load does not match this device

I could    save a configuration file from the old router and load it into the old router.

I can       save a configuration file from the new router and load it into the new router.

I cannot  save a configuration file from the old router and load it into the old router.

I can save a configuration file from the new router  and load a configuration from the new

Has anyone successfully swapped an Actiontec device or solved this issue?

There are the specs for the new router ... unfortunately I don't know the specs for the old one as Verizon took it.

Firmware Version: 20.10.7.5  

Model Name: MI424WR-GEN2  

Hardware Version: F

Got a response from Verizon and Actiontec and it's not a good one.  Configuration files are specific to device therefore new devices must always be configured manually.

Does this make any sense?

1 Solution
spacedebris
Master - Level 2

unfortuanatly the configuration files for hardware versions D and older will not be able to be loaded onto router versions E and newer. Likely you had an older verison that will not allow you to load the configuration file. The only thing you can do is go in and re-set it up.

View solution in original post

14 Replies
jumpin68ny
Master - Level 2

This does make a bit of sense.  I have an older Actiontec router and the firmware version I have is:4.0.16.1.56.0.10.12.3

The insides of the newer boxes probably have different chipsets and of course have version of software.  

The look and feel of the firmware may look the same but there are inherint differences on the internal workings of these devices.

I'm sure its frustrating for you to learn this now.

Jim

Anti-Phish1
Master - Level 1

@jimryan wrote:

Has anyone successfully swapped an Actiontec device or solved this issue?


It used to be possible on older versions of the firmware.  However, Verizon subsequently encrypted the configuration file and added checks to restrict configuration files to the device they were created on.

jimryan
Enthusiast - Level 3

Apologies just realized I made an error ... but it looks like the two responses realized that.

I could    save a configuration file from the old router and load it into the old router.

I can       save a configuration file from the new router and load it into the new router.

I cannot  save a configuration file from the old router and load it into the ***new*** router.

spacedebris
Master - Level 2

unfortuanatly the configuration files for hardware versions D and older will not be able to be loaded onto router versions E and newer. Likely you had an older verison that will not allow you to load the configuration file. The only thing you can do is go in and re-set it up.

jimryan
Enthusiast - Level 3

Bottom line ... as the prior two posts eluded to you cannot save a MI424WR-GEN2 configuration from one actiontec router and restore it on another.

nycplayboy78
Contributor - Level 1

Hey guys my FiOS router is 4 years old and I would like to replace it with a new model. How do I go about getting my old router replaced guys?


Thanks,

NYC =D

Anti-Phish1
Master - Level 1

@nycplayboy78 wrote:

Hey guys my FiOS router is 4 years old and I would like to replace it with a new model. How do I go about getting my old router replaced guys?


The following link is to an FAQ that explains if you request a new router you will get a refurbished unit.

I want the new router model. How do I get one?

edited to quote the previous poster and explain the link is to an FAQ.

jumpin68ny
Master - Level 2

To the last two posters, your comment to request a new router is off topic.  For that I suggest you contact Verizon directly as these are peer-to-peer forums.

Jim

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Anti-Phish1
Master - Level 1

@jumpin68ny wrote:

To the last two posters, your comment to request a new router is off topic.   


I was not requesting a new router.  I was referring the previous poster to an FAQ that explains that even if he requests a new router, he will get a refurbished router.  Likely rev. C, D or E.  Sorry I didn't make it clear it was a link to an FAQ.

pks4
Enthusiast - Level 2

i swap the router for a different one and download speed still goes from 15 mpb at best to 5   anything to fix wireless speed?

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jumpin68ny
Master - Level 2

Change the wireless channel.  when your speed fluctuates anything running in your home such as microwave, cordless phone etc.

Any other devices connected wirelessly?

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wingram
Newbie

This got off topic real quick but I have the same issue as the original poster, A LOT of time invested in configuration especially for VoIP QOS as that is not documented very well nor do the Verizon techs understand anything in that arena much less general networking and always respond with we don't support QOS.  Really?  Better get w/ the rest of the world if you want to keep customers Verizon!!!

I was actually told by a tech that if my speeds are in the kb's for a 150/150 plan it can only mean I have some malware or a virus on my system.  His claim was that a higher level tech had told him this is a factual rule.  He stuck tight to this claim even after I told him I atached a single, "flashed-to-factory" tablet with a direct ethernet connection directly to the router with no other devices connected and wireless disabled, had the same exact issue as the other PCs.  Yes, a virus or malware *could* be a problem in some circumstances but this guy was clinging to it like it was always the case which is rediculous.  I went on to prove that if what he was saying was true, why would my mobile devices experience this horrible connection speed when *ONLY* connected to the FiOS router and not other networks???  Idiot.

Back to the config file.  I've checked both routers and they are identical in model, version, firmware and both are gen3 I.  The details under System Monitoring > Router Status is identical (except for obvious serial # and MAC of course).

So it appears that this actiontec feature was intentionally hacked by Verizon which really gets under my skin.  I am sure they do this so people don't load corrupt or misconfigured configuration files into the new router and still complain about the same issue they were having.  But this is a very shoddy way to NOT have to provide the proper support where a real qualified technician should be able to identify BEFORE changing out the router if the config file is the issue or not.

My biggest gripe is the techs that work at Verizon that I have dealt with have a very poor understanding of common networking concepts, troubleshooting methods and how routers actually work and I don't agree with Verizon's blatent decision to remove this capability as if they know better then their cutomers whats good for them.

Now I have to go through and screen shot every config page and manually key in everything.  What a PIA especially when I'm absolutely certain the issue is the chewed up fiber strands I can visually see with my eyes in my yard from gophers but the verizon tech still thinks it's the router!!!  Idiot.

POOR MOVE VERIZON.

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CRobGauth
Community Leader
Community Leader

Couple of comments:

1) I would assume that Verizon has techs trained to handle the config that 90+% of their common customers use. Which is basic Internet access with TV. I wouldn't expect techs to know about more complex network setups.

2) When you ran speed test, what server did you use. Only one that tests your access (which is all Verizon and any other provider can/will guarantee). Run your test (via ethernet) to speedtest.verizon.net. If you get your subscribed speed, then issue is either due to Verizon peering or site access. If you don't, then Verizon is on the hook to correct.

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viafax999
Community Leader
Community Leader

@CRobGauth wrote:

Couple of comments:

1) I would assume that Verizon has techs trained to handle the config that 90+% of their common customers use. Which is basic Internet access with TV. I wouldn't expect techs to know about more complex network setups.

2) When you ran speed test, what server did you use. Only one that tests your access (which is all Verizon and any other provider can/will guarantee). Run your test (via ethernet) to speedtest.verizon.net. If you get your subscribed speed, then issue is either due to Verizon peering or site access. If you don't, then Verizon is on the hook to correct.


Not sure I agree with the last bit about verizon being on the hook to fix.

Have attached a couple of speedtest results from 2 different machines connected to the same router and same network.  You will notice the upload speed on test 1 is drastically different to machine 2, actually it's roughly 400% percent better than normal.  I think it's a hardware issue with the nic or chipset as I have the same issue with another machine made by same manufacturere but different revison.

Machine 1 speedtest

image

Machine 2 speedtest

image

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