Technician 99 Minimum Fee.
KRJIN
Enthusiast - Level 2

Is Verizon playing a game against us to get us to pay the $99 fee or get their "insurance". Our internet just stopped working overnight and when speaking to a rep, the only way for them to get the internet service back up is to pay a minimum of $99 to get a technician (looking online looks like people were charged total around $160 for service) or get their insurance of $25 dollars a month. 

We did absolutely NOTHING that caused this connection issue, yet we are the one responsible for the $99 MINIMUM fee and/or $25 a month of insurance? What stops Verizon from purposefully stopping service so that we have to get these "services" every time?

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Re: Technician 99 Minimum Fee.
gs0b
Community Leader
Community Leader

Welcome to the forums.  You're talking mostly other customers here.  If you want to reach Verizon, use their contact us link below, tweet @verizonsupport, or DM them on their Facebook page.

The user here are friendly and may be able to help you diagnose the issue.  This may help you restore service without a tech visit, or help you make a better report to Verizon support.  If you'd like to go down this path, please tell us more about your issue.  Here's a few questions to get the dialog going:

  • What do the status lights on the ONT show?
  • What do the status lights on the router show?
  • What model router do you have?
  • Do you have any hardwired devices; if so, does this issue impact them as well?
  • Have you done any basic debugging, such as checking cables or resetting devices?

Remember, we only know what you tell us, so be detailed if you can.

Re: Technician 99 Minimum Fee.
dslr595148
Community Leader
Community Leader

@gs0b wrote:

Remember, we only know what you tell us, so be detailed if you can.


Nods in agreement with a catch.

Do not post serial numbers or anything sensitive. If the OP has any questions if something is sensitive besides serial numbers, they are welcome to ask if the thing that they are about to post is sensitive or not. Ex if MAC/Phyiscal/Hardware Address = FF:FF:FF:FF:FF:FF could question if MAC/Phyiscal/Hardware Address(es) are sensitive.