Temporary Cable Needs to be buried

Verizon installed a temporary cable to solve a cable issue with my service.  They recently buried a permanent cable but have not connected it and removed the temporary cable.  The temporary cable has been there for weeks and is in an exposed area with traffic.  I tried calling customer support but was told the wait time is an hour. How do i get them to finish the job?

Re: Temporary Cable Needs to be buried
Moderator Emeritus

Hi NunYuns

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.