Terrible Internet Service

Verizon has the worst internet service ever!  Our internet in the area where we reside is so slow and calling Verizon about it is useless! We ordered a new router after being told that was the problem. They sent us a defective D-link which we have to keep resetting 4 to 5 times a day.  When I called to complain I was told that there was a problem with our router and would send us another one for $51.00 after just paying for a new one last month!  After a very lengthy discussion they decided that they would send us a replacement. ( which was sent to the wrong address again!) The speed test on the new one this morning is 0! If you have other choices don't choose Verizon for your internet!

Re: Terrible Internet Service
Moderator Emeritus

Hi Ace1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.