Terrible rude service.
eshoremd
Newbie

I was supposed to have internet installed today between 3pm-5pm. The tech called at 8pm asking me to reschedule. He offered no appology and was extremely rude. I then called customer service. I asked how verizon was going to make this right? I took off work and lost 4 hours of pay. I told the lady I wanted 3 free months because of the time I lost at work. She laughed. I asked her if she thought it was funny I lost 4 hours pay and asked her to record our conversation. She said she wouldnt and didnt care if it was recorded. I asked to speak to a supervisor. She said one wasnt there. I told her she too was very rude and she hungup. This entire situation blows my mind!!!! Is your customer service this bad????

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kh-gary
Moderator Emeritus
Hi eshoremd,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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