Trying to talk to someone :-)
Enthusiast - Level 1

So I tried to call in because My Verizon doesn't see my router or STB.

The automated agent let me select to get a call back in 45 min.

When the call came it was as if my phone was muted.  It wanted me to press '1' to signify I was on the line and I pressed it over and over and over.  Finally the automated agent said time was up and 'click'.  So I called in again and I'm waiting for 45 min on hold.

So far about the only thing I've found better with FiOS vs Comcast is internet speed.  It's like the decision between Comcast and FiOS is really what frustrates you more- not what you like.

Re: Trying to talk to someone :-)
Contributor - Level 1

Hi avhjr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.