Tv down

[Apt62]

Fios tv down in Natick MA

[kh_jenn]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

[Ginger_VZ · Accepted solution]

Hi Apt62,

We recognize the frustration of a Fios TV outage. I wanted to provide some additional information in case you or other customers experience something similar.

Check out the Verizon Troubleshooter. 

• Check for an outage in your area
• Review your account for issues that might interrupt your service
• Self-test your line and service quickly and securely

-ginger