I have not been able to access the digital voice account manager call log since Wednesday 11/01/2017. The account manager home page reappears on the screen whenever I select the “calls and messages” option from any webpage (including the home page) that resides within the account manager website and also if I select the “missed calls” statistic line that appears within the summary section of the home page. In addition, a zero value shows up for the missed calls statistic despite the fact that there are definitely missed calls in existence (i.e. there were calls received that left and did not leave answering machine messages). I had always been able to access the log prior to the aforementioned date.
I’ve attempted to access the log using both Internet Explorer release 11 and Google Chrome browsers and the results were still the same. Any assistance that you can provide would be greatly appreciated.
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I've had the same problem in the same timeframe in Massachusetts. Does anyone have an explanation? Looks like a Verizon system problem to me.
There was a post in another thread (Troubleshooting I believe) where someone contacted support.
They acknowledged there is an issue with that web page,
Many thanks for your timely responses to my posting. This problem has now been fixed by the Verizon support group after I contacted Verizon customer service. I don’t know what originally caused this problem since Verizon never provided me with that information. Once again, many thanks.
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