I am unable to update any Apple software on my network. I cannot update iTunes on my PC (Wired connection), Apple TV (WiFi), iOS on iPhone or iPad (WiFi) and cannot update iOS via iTunes with iPad and iPhone connected. I have zero other issues with streaming, downloading music from the iTunes store, etc. and I was able to download a complete copy of iTunes to my PC that would not update. The sole issue is updating Apple software. I have never had this problem before with several years having FiOS. I have not yet changed port forwarding rules but think this is my next step. Any help is appreciated. I spoke with both Apple and Verizon tech support who said that the issue was with the other. Thank you.
There was a problem a while back when apple did an update to bonjour and I am pretty sure they never fixed it. Do you have the newer fios tv boxes or the traditional ones. the reason I ask is because there's a secret menu item in the router, that you can enable/disable that "might" fix it, but if you have the newer fios quantum tv then you might have some unintended side effects.
We have the older FiOS boxes, not Quantum, and the advanced Actiontec router.
I found online that disabling IGMP on the router may solve the problem but after doing this last night and re-starting the Apple TV it still gets hung up on running the update. It detects that there is an update, asks me if I want to update it, and when I start the update I get the progress bar but there's no progress. After about 10 minutes it stops trying to update and tells me that it is unavailable, try again later. I won't know if changing IGMP fixed iOS and ITunes updates until Apple has the next update but my guess is that this is all the same problem - only updates.
What network security software, if any, are you using?
I have Norton 360 on my Windows PC that is connected to the FiOS router via ethernet cable. One of the steps that either Apple or Verizon walked me through was deactivating Norton but this didn't fix the issue.
IGMP was the only thing ever that I can remember that was VZ related, that had an affect on apple products, and sometimes it's software related and not network related. Doesn't look like there are a lot of mac users with the same issue as you, so maybe there's a software that did it's own update on your machine,
Perform the troubleshooting steps from these links and then try to update iTunes.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
Resolving update and restore alert messages
iTunes: Troubleshooting security software issues
If this step doesn’t fix the issue then Apple support would be the right place to assist regarding this issue. So I would suggest you to check with Apple support for more information.
http://www.apple.com/support/itunes/install/
I know it's not itunes specific, but these things might point you to the root cause, or you might kill a few birds with one stone.
Thank you for the recommendations. So far nothing seems to be fixing the issue and I think that I'm going to have to give Apple another call and probably Verizon, too. It's frustrating, but in a couple of months when it's time to get a new tablet the decision will be whether to part ways with Apple or with FiOS. Until now, I've never had issues with either.
Today there was an iTunes update available and trying to update it from iTunes locks up the program. No issue with downloading iTunes from Apple.com, only the update. Still no joy on the Apple TV either. At the end of my FiOS/Apple rope.
Any update on this issue? I can't get my brand new iPhone to get out of recovery mode because of iTunes error 9, related to security settings.
Bryan, I was wondering if you had any success fixing the updating problems with Apple software? I ask becasue I got FiOS on July 29, 2014 and have not been able to download the latest update to iTunes (11.4) or iOS 8.0. None of the fixes I have found online have worked one iota. I'm getting terribly frustrated.
this is likely a similar fix to the new IOS update, and changing DNS servers has been real successful for a lot of users (not all)
You should try either of the following servers
Google DNS
.8.8.4.4
8.8.8.8
Open DNS
208.67.222.222
208.67.220.220
Level 3
4.2.2.1
4.2.2.2
Put the DNS server's IP directly into your settings on each device to make sure it's working.
On OS X: System Preferences > Network > Select Ethernet or WiFi > Press Advanced > Go to DNS and add the google DNS server there.
On iOS: Settings > WiFi > tap on the "i" icon next to your current network > Tap in the DNS box and change the address.
This one also might be related to Apple's Bonjour service, and an issue with IGMP
Multi Cast - this was an issue a while ago, and Verizon stuck to their guns that apple needs to update to reflect the RFC's from what I Remember. That fix is as follow
IGMP proxy Hidden Menu
http://192.168.1.1/index.cgi?active_page=6059
access that page from your fios location and log in, and then disable igmp proxy..
Thanks for the advice Hubrisnxs. Unfortunately niether of your suggestions worked at all. But I appreciate your efforts. I'm flabbergasted that Apple and Verizon don't play well together. Had I known that, I would've stayed with Time Warner. I'm contemplating breaking my contract with Verizon and going back to TW. At least my Apple world worked perfectly when Iwas with them.
Changing DNS servers didn't work for me either. I did find two ways of getting the update(s) downloaded and both involved using another network. You can see those solutions discussed in this similar thread:
To briefly recap, I updated my wife's iPhone by using my iPhone, connected to at&t LTE service, and configured as as a personal hotspot.
I updated my wife's iPad by using a public/guest wifi service near us, that service being connected to our area cable provider rather than FiOS.
(I had already updated my iPhone to iOS 8 last week when I was in the Denver area using Comcast service.)
I had the same issue with iTunes (11.4). I eventually uninstalled iTunes, then went to apple site and downloaded the new version and installed it. Solved the problem and when I signed in all of my music, etc. was in my account.
Still unable to update iPad to 8. Guess I will have to try another provider other that FIOS.
I ran into this just recently with my appleTV for the first time and tried to determine what I had changed. The only thing I had done recently was set the FIOS router back to use Verizon's DNS servers. When I switched the router back to use OpenDNS, the appleTV was able to update without any problems.
Thanks for the idea. I changed the DNS to OpenDNS and the same problem. I choose UPDATE NOW, the little circle starts spinning, and 10 min later I get the message that it can't download the update at this time. If nothing else, I learned a little about DNS servers today.
Seems to me, definitely a FIOS issue.
I've been attempting to update for the last 5 days, unsuccesfully via OTA or a PC.
Rebooted my Router.
Brought My ipad to work, it updated no muss no fuss, OTA
Let's get real about this- it's not about routers or software, this about Verizon throttling the download. I just tried to update to iOS 8 on a straight FioS connection where I'm getting my solid 50Mbps down- it would have taken me 40+ hours to complete the download. Turned on my company's VPN from the same computer (which hides the server from Verizon) and boom- 10 minutes. Care to jump in on this one Verizon?
The reason your vpn works for you (mind you it's unnecessary, you just needed to change your DNS, and also that isn't a working solution for 100% of the people that try it) is because it's routing you around congested links. Apple sold 10 million iPhone 6's in 3days. Try to imagine the capacity to handle that plus their older devices (also in the millions) trying to download that update.
The only way for your statement to be true is if the vpn took the exact same path from your home to apples CDN in your area.
At that point you would be able to say, "that because the traffic was encrypted it passed unaffected through Verizon' network"
The problem with you saying verizon was throttling your bandwidth is that your traffic did not even hit the same server let alone take the same route from point A to B.
This is definetely not throttling. If it were, then simple changes to the DNS without the secrecy of A VPN, would not fix the problem. Today, between this and various forums, we find that the DNS change has fixed more people's IOS update than switching to A VPN .
Start a new topic or ask questions in the open forum.
