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Unable to verify email and get on Autopay on both Fios Website and Apps
mcw4
Newbie
‎10-11-2023 10:27 AM

I am a new customer and my experience has been a disaster.

1) The system keeps asking me to verify my email and I did. But everyone it leads to this error message

We are sorry, but a problem with your request has occured.

 
Please use the Back button below to return to the previous page.
 

If the problem persists, contact your supervisor.

2) I have been trying to set up Auto Pay and get the Autopay discount for the past 2 weeks. Enrolled and entered my debit card information. But the system still show 59.99 per month instead of 49.99 per month. I called Customer Service 2 times. The Agent only said the request is pending and asked me to call back the next day. At one point the website did even let me to see my payment information. VERY ALARMING.

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