Unburied cable after 7 years
Ripperus
Enthusiast - Level 1

Hi, I've had Verizon FiOS for 7 years. In that time the cable has been severed outside of my property line on three occasions. Each time they come back and put a new cable that they lay on top of the ground and it gets severed again. Each time I talk to the technician I say "shouldn't that be buried by state and county regulations?"

They say "Yes it should, someone will come by later and bury the cable so that it doesn't get severed."

This has happened three times over 7 years. Someone is coming by this afternoon to check my FiOS outage for the fourth time in 7 years. I called for a tech and told them I suspect it's the STILL the unburied cable. As a rural home business customer, I lose lots of money in the days that go by when my internet goes out. Not to mention spending an average of 3 to 4 hours on the telephone or in chats with Verizon as I reboot systems, and routers, check cable line connectors and generally walk through their checklist until they agree to finally agree to send out a technician.

What should a customer do to help Verizon fix this permanently.so you don't have to waste my and you r techs time?

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KH-OrnEsh
Moderator Emeritus

Hi @Ripperus 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.