Ungodly customer service rep.

lTo make a long story short, eight hours today trying to resolve a less than turtle internet speed.  The gentleman apparently reset everything to factory default without our knowledge.  Tried than to get on and our wireless network had dissappared.  Called back and had this rep who was rude and totally obknoxious.  We ask for a supervisor and he hung up on us!!!! said his name was {edited for privacy}.  right!!!  I am at the end of my contract and have not yet picked a new program.  After this I'm going back to comcast.  Never have I been treated to bad..Verizon you need to fire him.

Re: Ungodly customer service rep.

Hi mlblane1207,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.