Upgrade internet speed
pcnerd
Contributor - Level 3

I currently have the standard router & I'm paying for 50/50. It's the Actiontec MI424WR Rev. I. I'm considering getting the Quantum router. Do I really need to upgrade to the Quantum router in order to get 75/75 or higher? Certainly, I can get a higher internet speed with my current router, can't I?

I'm retired & I'm looking for ways to spend less money per month.

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1 Solution
JustinG1
Community Leader
Community Leader

How would the tech separate the 2 signals?

Sorry, I should have been more clear Smiley Happy

I meant that even though Internet and TV go over the same physical wire to your house, they are completely seperate signals and do not interact with eachother, in any way. 

Thats interesting that the tech swapped out your ONT previously due to pixelation issues previously. I'd definitely contact Verizon and have them take a look at whats causing the issue. I do wish we could give more support in the forums, but these issues are usually hard to track down from a customer perspective. 

You can definitely try upgrading to 75 Mbps if you wanted, however as others have stated, this probably won't solve the root issue.

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15 Replies
JustinG1
Community Leader
Community Leader

As others have suggested, its most likely a WiFi performance issue.

Is your TV near a coaxial outlet? I would strongly reccomend you look into these MoCA adapters, which would send data over your existing Coax wire and eliminate the wifi issues all together.  http://a.co/0IpZULX (There is a cheaper method of using another Actiontec router, but it can be tricky to setup).

My rule of thumb is, if the device dosen't move, wire it. 

pcnerd
Contributor - Level 3

As others have suggested, its most likely a WiFi performance issue.

There's a HDMI cable between the DVR & the HDTV.

Is your TV near a coaxial outlet? I would strongly reccomend you look into these MoCA adapters, which would send data over your existing Coax wire and eliminate the wifi issues all together. http://a.co/0IpZULX (There is a cheaper method of using another Actiontec router, but it can be tricky to setup).

The HDTV is in the living room & there's only a few feet between the DVR & the HDTV.

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JustinG1
Community Leader
Community Leader

I apologize, your TV is connected directly too your Verizon set top box. I assumed you were using a smart TV to stream video from the internet.

Your TV signal should be separate from your internet. Only on demand has the potential (notice I said potential) to interfere with your internet and vice versa, which I've never seen happen before.

You may want to have a Verizon tech come out and test your cabling, as the live TV signal to your Verizon set top box does not rely on the Internet, and the pixelation issue may be originating from elsewhere.

pcnerd
Contributor - Level 3

Your TV signal should be separate from your internet. Only on demand has the potential (notice I said potential) to interfere with your internet and vice versa, which I've never seen happen before.
How would the tech separate the 2 signals?


You may want to have a Verizon tech come out and test your cabling, as the live TV signal to your Verizon set top box does not rely on the Internet, and the pixelation issue may be originating from elsewhere.

A few months ago, some of the channels had horizontal pixels across the screen. When FIOS was originally installed, I had a white ONT box. The tech told me that Verizon had had problems with the white box. so, he replaced the white ONT with a black ONT. There was still some pixellation after he replaced the white ONT, so he replaced the DVR as well.

I'm not sure how to describe the problem. It's very brief. When there's rapidly changing action on the TV, the whole screen has sort of a grainy look to it. It only happens when there's rapidly changing action on the screen. It's a 55" 1080P TV. Maybe 55" is too big for 1080P. I sit maybe 8 feet away from it. It probably wouldn't be noticeable if I sat farther away. Maybe it's happening because the data that the TV needs isn't downloaded fast enough. That's my theory. Maybe a faster download speed would solve the problem. There's 1 way to find out & that's to get 75/75. If the problem persists, then I change back to 50/50.

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JustinG1
Community Leader
Community Leader

How would the tech separate the 2 signals?

Sorry, I should have been more clear Smiley Happy

I meant that even though Internet and TV go over the same physical wire to your house, they are completely seperate signals and do not interact with eachother, in any way. 

Thats interesting that the tech swapped out your ONT previously due to pixelation issues previously. I'd definitely contact Verizon and have them take a look at whats causing the issue. I do wish we could give more support in the forums, but these issues are usually hard to track down from a customer perspective. 

You can definitely try upgrading to 75 Mbps if you wanted, however as others have stated, this probably won't solve the root issue.

CRobGauth
Community Leader
Community Leader

I have a 55" TV as well.

Has no issues with performance.

What model stb are you using?

Does it happen on all channels?

And as others have said, internet speed has no impact on TV performance.

CRobGauth
Community Leader
Community Leader

Why do you think you need higher speed?

The rev I should support 75.

pcnerd
Contributor - Level 3

I have a 55" HDTV. When there's fast action on the screen, the whole screen pixelates. I'm thinking that with 50/50, the data isn't downloaded fast enough. I have a smartphone, iPad & 2 Macs & HDTV. All of them are sharing the 50/50 bandwidth.

The rev I should support 75.

Is there a bandwidth test that I can do to test my theory? Can it support any of the offered speds? I don't want to spend money on a new router if I can get faster speeds on my current router.

I'm retired & living on a fixed income. I'm looking for ways to spend less on my TV, internet & phone. I've wondered about satellite TV or dropping Extreme TV & replacing it with Hulu. I'm researching my options. My Triple Play contract expires on 5/20/2017 so I don't have much time to decide what to do.

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Biggworm1
Enthusiast - Level 2

In my opinion, it is your tv that may be the culprit. Not all 55" hdtv's are created equal. If you didn't have internet at all, and only subscribe to cable, you would probably have the same problem.

Do you have a "name brand" tv? Or do you have a really cheap "no name" walmart brand tv? Big difference in the manufacturers and the quality of boards inside of the hdtv.

Just trying to help uou out.

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pcnerd
Contributor - Level 3

I'm thinking the same thing. It's a Samsung.

The old saying, you get what you pay for, is true.

I've noticed that when there's a rapid change in brightness, everything is grainy. I haven't updated the firmware lately. I sit maybe 8 feet from the TV. Maybe I'm sitting to close. Maybe if I could sit farther away, which I can't, it wouldn't be as noticeable. Maybe 55" is too big for 1080P. Well, my next TV willl be a 4K TV.

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breed115
Newbie

I had the same pixilation issues about a month into FIOS. Two techs were sent to my residence to resolve the issue but could not figure out what was wrong. I have 3 high def tv's and the pixalation occured on all three but only on 3 channels. My tv's are not walmart brand tv's or any other such non-brand name tv's. I have 2 high def Toshiba's and one high def Panasonic. Trust me it is not your tv's, I detemined that right after I saw that this problems occured on all tv's and only 3 channels. The last tech resolved the issue but stated that ifd it happened again to call them again. The last tech determined that is is either a signal interferance issue OR the issue is in the basement where the main connection resides. I live in an apartment complex and only a few of my neighbors had this issue. Changing your tv's will not help if pixilation continues. Try each channel to detemine what channels actullay have this issue. 

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pcnerd
Contributor - Level 3

Since the FIOS tech replaced the ONT AND the DVR, the pixellation isn't as bad. Occasionally, part of the screen will pixelate or a line of pixels will appear.  I've noticed it happening on SD channels as well as HD channels but more on SD channels. I have a Samsung 55" HDTV. I assume that the pixellation is an artifact. The TV is digital & has to convert an analog signal into a digital signal. There will be quantization errors when converting an analog signal into a digital signal. I assume the errors show up as pixels.

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CRobGauth
Community Leader
Community Leader

I assume TV is wireless and your issues are with streaming.

Could be poor WiFi performance.

Try streaming video on a PC.

If that works fine, then not internet issue.

If possible, try another device near tv.

Check to see if there are any updates to app and/or streaming device.

pcnerd
Contributor - Level 3

I assume TV is wireless and your issues are with streaming.
Could be poor WiFi performance.

There's no wireless connection between the DVR & the HDTV. There's a HDMI cable between the DVR & the HDTV.

Try streaming video on a PC.

I have a Mac but I assume the principle is the same as with a PC.

jonjones1
Legend

@pcnerd wrote:

I have a 55" HDTV. When there's fast action on the screen, the whole screen pixelates. I'm thinking that with 50/50, the data isn't downloaded fast enough. I have a smartphone, iPad & 2 Macs & HDTV. All of them are sharing the 50/50 bandwidth.

The rev I should support 75.

Is there a bandwidth test that I can do to test my theory? Can it support any of the offered speds? I don't want to spend money on a new router if I can get faster speeds on my current router.

I'm retired & living on a fixed income. I'm looking for ways to spend less on my TV, internet & phone. I've wondered about satellite TV or dropping Extreme TV & replacing it with Hulu. I'm researching my options. My Triple Play contract expires on 5/20/2017 so I don't have much time to decide what to do.


I can assure you the speed you have should be smooth. I use to have a 15/1 at Time Warner and our multiple TV's and iPads and iPhones and other computers were blazing fast.

what tv are you referring to. Hulu, Amazon Prime, over the air? Need more information 

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