The other day when I went to check the call assistant it required an upgrade so I let it run. Now when ever I get a call it does not show it as incoming nor does it show anything in the log. Does anyone know why it is not working?
I am having a similar problem. When first upgraded, it appeared to work; however, it is now in "off-line" mode. How do I put VCA back in "on-line" mode?
https://www22.verizon.com/callassistant/ All the info you need to get signed up for it as well as the download.
Good luck getting it to work. I tried installing on 2 computers and all of the buttons on the install screen are missing, I had to guess where they should be and click them. Once installed it would not work as stated above.
heeheehee they (verizon sales) told me that to get VCA I HAD to upgrade my phone service.
after a month of not having VCA (they confirmed it was never 'enabled' yet), I cancelled the phone upgrade because the only reason I got the phone upgrade was to get the VCA (per the sales person). and so now I am paying for the early termination fee for the upgraded phone service that they NOW tell me was never needed in the first place.
and now my homeowners association has discontinued the cables service that is supplied-as-part-of-the HOA-assessment, so I have to decide wether I wan to pay the existing cable co or switch my TV over to Verizon . . . . . .hmmmm do I really have a decision here?
the worst part is that no matter what I say to Verizon about how I was fooled, they could care less and will not waive the early-termination fee. such a crock!