Upload proof of residency

[jamesqu3]

Hi team,

I was notified I need to upload proof of residency to complete my Fios order; however, I've been unable to find where or how to upload the items. I tried calling but unfortunately didn't reach an operator.  The message sent to me is below, let me know if I can get some help!

Thanks for recently placing an order with Verizon. Another customer is currently receiving service at the address you provided. Before we can complete your order, we will need to arrange to have their services disconnected. 

To expedite this process, please provide us with one of the following:

• Real Estate Purchase Agreement or Sales Contract*
• Property Deed or Title*
• Mortgage Billing Statement*
• Lease or Rental Agreement*
• Utility Bill

The fastest and easiest way to provide us with this information is to first make sure you're registered, and then sign in to the My Fios app or the My Verizon page. Select Upload proof of residency to upload any of the requested documents.