I just had my 6th agent of the week, Melissa, abruptly close the chat because she said she "couldn't help with prepaid mobile" and I should "contact the ACP support directly". I am trying to get it on FIOS, not mobile, and ACP has already said the problem is on VZ's end. Maybe all of us need to file complaints with the FCC so that they will finally fix this issue instead of saying to do the form again, try a new browser again, call the ACP support # again. Is there any one from VZ at all that reads these messages competent enough to solve this issue which has so many complaints written already??? Or are you intentionally discriminating against customers who are low income and qualify for ACP??? BTW, what is the policy when a customer requests to speak with a supervisor? The 4th agent, "Allen", refused to bump me up to someone more competent. Agent #5, "RV", told me he was putting in a ticket but didn't give me a ticket #. and I haven't received any confirmation that a ticket was filed. CAN SOMEONE WHO KNOWS HOW TO FIX THIS CONTACT ME PLEASE???
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